Can’t open the app or delete it in settings, Apple store says open ??

So i was having problems with instagram so i deleted the app and restarted my phone but when i turned on my phone again the instagram app was white and had grey bars over itself. I deleted it amd tried to reinstall it in the app store but the blue button on there says “Open” even though i deleted the app. If i restart my phone, the white app is back again + i can’t find it in Spotlight nor in settings under Usage... please help.

(I think the app wasn’t fully deleted but i’m not sure...)

iPhone 7

Posted on Aug 22, 2019 3:06 AM

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3 replies

Aug 23, 2019 7:33 AM in response to katja4

Thanks for getting back to us with that information, katja4. It's appreciated. Since you couldn't locate Instagram in the storage of your iPhone, I'd like for you reinstall the operating system of your device.


How to back up your iPhone, iPad, and iPod touch -- Please be sure to have a fresh backup to keep your personal information safe. In order to back up your Health data, the backup needs to be encrypted. iCloud does this automatically, but iTunes doesn't. If you'd like to use iTunes to back up your iPhone, refer to this article: About encrypted backups in iTunes. Also, if you don't use iCloud Photos, be sure also import the photos and videos on your iPhone to your computer: Transfer photos and videos from your iPhone, iPad, or iPod touch


If you can't update or restore your iPhone, iPad, or iPod touch -- When an application isn't working as expected, a good step is deleting and reinstalling the app. Since you can't delete the Instagram on your iPhone, I'd like for you to reinstall iOS. The section titled "Put your device in recovery mode and set it up again" will walk you through all the steps to reinstall iOS software on your device. See if Instagram has been removed.


Let me know how that goes, and take care!

Aug 22, 2019 3:22 PM in response to katja4

Hey, katja4.


I see that you're having a problem deleting Instagram from your iPhone. Great job on the troubleshooting you've tried, and I'm glad to help.


How to check the storage on your iPhone, iPad, and iPod touch -- Go to Settings > General > iPhone Storage, and look for Instagram in the list. Select and delete the Instagram application then restart your iPhone: Restart your iPhone, iPad, or iPod touch. Once it's returned to the Home screen, see if Instagram is completely removed and redownload it again.


Let me know how that goes, and take care!

Aug 23, 2019 3:03 AM in response to raina_b22

hi thank you for your comment but i can't find the instagram app in my settings. if i delete the app by clicking the x button on instagram's icon on my home page and restart my phone, the broken app appears on home page again! the app store still says "Open" instead of "Install".

My memory is full (i have like 100mb free), is that influencing my issue?

thank you.

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Can’t open the app or delete it in settings, Apple store says open ??

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