Health and Activity App doesn't load data after downgrading from last beta to iOS12.4 on iPhone XS

Hi there,


recently I downgraded from latest public beta to iOS 12.4 on my iPhone XS. Today I wanted to look for my activity data and saw continuously the circle loading on the activity

app and also on the health data there was the circle of death, also on

the sources there is only the loading circle but it never stops loading.

It seems a similar problem to thread: https://discussions.apple.com/thread/8304049

I rebooted the iPhone several times and I tried to restore the iPhone

with iTunes but still the same problem, so i restored the iPhone

following the steps mentioned in the thread 8304049 but health and

activity still doesn't work. Has anyone an idea how can I procede

without setting the iPhone as a new one and loose all my health data?

iTunes is on the latest Version 12.9.6.3.

I made the encrypted backup with iTunes, but I had only a backup to restore from the beta.

I followed a tutorial on youtube and changed in the info.plist the product version to 12.4.

Everything works fine exept the activity and health app.

If you need more data please don't hesitate to ask. I will provide you with all information I can.


iPhone XS

Posted on Aug 23, 2019 1:58 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 24, 2019 6:12 AM

I don't know how, but I solved it. I deactivated the encryption of the backup, then I restored it without backup. Activity and Health worked, then I restored the backup and now all the data is restored and health and activity are working again without loosing data.

Similar questions

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Health and Activity App doesn't load data after downgrading from last beta to iOS12.4 on iPhone XS

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.