Workouts Not Recorded by Exercise Ring

Does anyone else have issues with workouts not being recorded with the exercise ring? The only one that will record in my exercise ring is the “other” workout. I get 1-for-1minures there. However, 5 mile outdoor walk, nothing. Three miler indoor run, nothing. Yoga, nothing. HIIT, nothing (even after making my heart rate almost double). Tried every level of technical support:

paired and unpaired watch

recalibrated

paired watch with different iPhone

all updates run

recalibrated a bunch of times


After 4 calls to support (4 hours of my time), a trip to the Genius Bar, level 4 support, and supposed analyzing by another group of specialists....the Apple Watch Lead at Apple Support had the brilliant solution of waiting for the next update that might be out in the next month or so.


I am am hoping someone else might have a different solution I could try...?





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Posted on Aug 23, 2019 7:59 PM

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Posted on Oct 4, 2019 12:00 PM

So I found out what I think might be happening. In order for it to be recorded as exercise (except in other & yoga workouts), you have to hit one of the following:

  1. Heart rate higher than 130
  2. Average pace lower than 18'10" per mile
  3. Speed higher than 9.5 mph


My guess is that you probably hit the pace or the heart rate for periods of time to trigger the exercise ring on the walk.

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Oct 4, 2019 12:00 PM in response to anewland

So I found out what I think might be happening. In order for it to be recorded as exercise (except in other & yoga workouts), you have to hit one of the following:

  1. Heart rate higher than 130
  2. Average pace lower than 18'10" per mile
  3. Speed higher than 9.5 mph


My guess is that you probably hit the pace or the heart rate for periods of time to trigger the exercise ring on the walk.

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Nov 2, 2019 10:48 AM in response to Learning-how-2-use

Unless you use "Other" or "Yoga" you have to accomplish one of the following to get the exercise ring to record:

  1. Heart rate higher than 130
  2. Average pace lower than 18'10" per mile
  3. Speed higher than 9.5 mph


If you have special circumstances you can have them set the heart rate one down. Just call or do the online chat.

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Oct 14, 2019 12:21 AM in response to ColoradoSkye

My activity rings stopped working after I updated my watch last night. I can still see my workout in the app on my phone but it hasn't done any of the usual calculations and the rings haven't moved. So frustrated that their answer is to wait for the next update! It was working great prior to that.

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Nov 1, 2019 2:51 PM in response to anewland

I tried to reset also. It didn’t work. It was working fine till the 6.0 update. Now my exercise and move hardly move at all. I did my morning walk of 15 min it showed 6 min and 90 calories. It’s usually closer to 130 calories. It appears the minutes aren’t registering and half of your workout.

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Nov 1, 2019 11:19 PM in response to ColoradoSkye

I used MyFitnessPal to enter a workout and that updated the workout ring, but didn't change the movement ring, which still shows 0. I'm disabled and get lots of small movement throughout the day rather than lots all at once. Hope they fix this quickly or I will just start ignoring the rings entirely.

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Nov 2, 2019 11:16 AM in response to ColoradoSkye

Until this update, using "strength training" would also bypass the heart rate requirement, which meant I could be both accurate, and get exercise ring credit, because strength training is exactly what my doctors and PTs want me to do. After I updated the watch yesterday, I tried 15 min of "strength training" and 15 min of "Other" and it still didn't give me any credit at all. Plus, I used to get some "movement ring" credit if I moved around, walked, went up/down stairs. It wasn't enough to reach my goal, but I'd get *something*. After this update, I'm getting absolutely zilch credit for day to day movement.

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Nov 2, 2019 6:01 PM in response to ColoradoSkye

I managed to fix the issue with one basic troubleshooting step -- I rebooted the Watch. Turned it off completely then turned it back on (it took upwards of 5 minutes to restart but I wasn't arguing). I was planning on re-calibrating the activity sensor using the instructions in the Apple support article about that step, but figured I'd reboot first. After rebooting, it started registering movement again so that seems to have done the trick. I did recalibrate as well, for good measure, but suspect it was unnecessary.

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Nov 6, 2019 3:16 PM in response to ColoradoSkye

Was this new with the last update? All of my outdoor walks from last week have the same metrics (speed, HR, and pace) as this week and I got full time credit for them but this week I’m walking for over an hour and getting like maybe 15 minutes that count towards my exercise ring.

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Nov 10, 2019 1:23 PM in response to bfleming6164

The same is happening for me. Everything was working just great until yesterday (11/9). I walked 75 minutes at 20.43 pace (against a 14 mph wind) and the exercise ring only showed 15 minutes. The exercise is logged (hence I know the time and pace) but the ring doesn't move and this is new. Watch5 Not sure when I installed the new update, maybe before that? I did turn it off (to install a screen protector) yesterday, but it still happened today.

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Workouts Not Recorded by Exercise Ring

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