MacBook Pro keeps disconnecting from USB C Monitor

I have a new 2019 MacBook Pro which is connected to 2 Samsung S24H850 24" WQHD (USB C) Monitors. One via a USB C to USB C cable and the other via a Charjen Pro USB C Hub to HDMI cable.


After about an hour of using the machine for various tasks (web browsing, video editing, sound production and photo editing and illustrations) the USB C cable gets disconnected from my MacBook Pro and then reconnects a second or two later.


Here are some of the things I think it might be but can not confirm:

  • MacBook Pro disconnects to from power (the USB C monitor in this case) when it reaches certain power limits/levels of charging.
  • The USB C cable I'm using that came with the monitor is not good enough to transfer the power required.
  • The monitor isn't capable of transferring the power required to the MacBook Pro.
  • The machine gets overly hot when watching videos and begins to have this issue (leads me to believe it's a MacBook issue not the external hardware).


I've tried plugging in my power brick at the same time as my USB C monitor and the issue persists also.


I just want to know if anyone else has this specific issue and if they have found a way to fix it?


You can view this youtube link to see how it functions: https://www.youtube.com/watch?v=w1ILDeddSSs


Any help with this would be appreciated.


Thanks,

Jamie

Posted on Aug 26, 2019 5:16 PM

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MacBook Pro keeps disconnecting from USB C Monitor

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