Existing credit card cancelled, but can't add a new credit card without verifying the old card.

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Level 1

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Existing credit card cancelled, but can't add a new credit card without verifying the old card.

I cancelled the credit card that I used for my Apple ID and I can't seem to add another (valid) credit card without verifying the old cancelled card. I attempted to verify the old card by inputting the CVV code, but it fails because it is not a valid card ("Your payment method was declined. Please enter valid payment method information"). I can't edit the Number field (I can change the expiry date and CVV).

It feels like I'm in an infinite loop ... haha.

-BP

iPhone 7

Posted on Aug 26, 2019 8:59 PM

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Answer 1

Top-ranking reply

King_Penguin

Level 10

334,276 points

Aug 26, 2019 10:51 PM in response to BryanPeck

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage

If that also doesn't work contact iTunes Support and see if they can help you do it : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Existing credit card cancelled, but can't add a new credit card without verifying the old card.

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