You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad Pro 11 inch with an unresponsive line going down the screen

An iPad Pro I have purchased less than a year ago has now a patch or line of unresponsive area going down the side'ish area of the screen. If I try and drag my fingers across the screen or use an Apple Pencil to write across that area, it won't move or the pencil mark will be blank.


I have searched up reasons as to why an iPad Pro 2018 model would have this unresponsive area and I have tried all the solutions that have been written by others, such as doing a hard reset. At first, it seemed to fix the problems a bit, but it doesn't seem to get rid of the issue anymore.


I also tried the issue of turning on touch accommodations, another solution posted through online search, which didn't help me with my specific case as well.


I don't have a screen protector on the screen and I have also cleaned off the screen of finger marks, it has not resolved the problem.


I have never accidentally banged or dropped the iPad on hard surfaces. I'd just like to know if anyone else in the community also experienced this and if there is a solution out there to fix this.


I don't see the iPad being bent itself, so would this be some kind of a internal software issue in which a future update may fix? Hopefully, someone knows of a few more tricks to tackle down the issue here.

iPad Pro 11-inch Wi-Fi

Posted on Aug 28, 2019 9:07 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 29, 2019 8:25 AM

Hello,


I suggest reaching out to Apple to help diagnose this problem.


Contact Apple Care

Similar questions

2 replies

iPad Pro 11 inch with an unresponsive line going down the screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.