Wrong Keyboard _setup_ on Login

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Level 1

8 points

Wrong Keyboard _setup_ on Login

Hi,

I have a MacBook Pro late 2013 with a Swedish keyboard. Something seems to have happened at the login screen. Some key are not working. They are physically working, but for example the Swedish "ö" is like hitting the left arrow. Logging in to the Guest works (no password) and there all buttons work as normal.

I've tried: Selecting another keyboard from the top right menu, rebooting, reseting the SMC, disconnecting the battery, stopped FileVault (there is an option when reseting the password "My keyboard isn’t working when typing my password to log in")

I'm out of ideas (found online). Anyone have any tips?

Cheers,

Peter

Posted on Sep 1, 2019 7:23 AM

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Answer 1

Sep 1, 2019 8:56 AM in response to TriPete

Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

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Answer 2

Tom Gewecke

Level 10

122,112 points

Sep 1, 2019 10:18 AM in response to TriPete

Please tell us exactly which keys besides ö are also not working. If it includes 9 in a cluster it could be Mouse Keys at work.

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Answer 3

TriPete Author

Level 1

8 points

Sep 1, 2019 8:59 AM in response to leroydouglas

Sorry, forgot to mention that I've tried that. Thnx.

Been talking to a (superb) Senior Apple support engineer for 1 hour. In the middle of test now, but it looks like FileVault is the unlikely problem causer.

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Answer 4

TriPete Author

Level 1

8 points

Sep 3, 2019 2:44 AM in response to Tom Gewecke

I don't know all keys, but it's was not mouse keys at work. I was FileVault that caused the error, and all started working normally when I turned it off.

However, I get an error message when trying to turn it on again ("The operation couldn’t be completed. (OSStatus error - 25300 - Failed finding service FDE)").

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Wrong Keyboard _setup_ on Login

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