Face ID doesn’t register my face

My Face ID was not picking up so, I reset it. When I went to reinstall I see my face but it keeps telling me to move the phone up and down but it doesn’t register my face.




[Re-Titled by Moderator]

iPhone XS

Posted on Sep 1, 2019 11:56 AM

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Posted on Sep 1, 2019 12:03 PM

See this support guide:--> If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If you get no help, since your XS is still covered by warranty, have it inspected at an Apple Store or Authorized Service Provider: Apple – Location Selector

Regards

Giulio

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Face ID doesn’t register my face

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