Level 1

13 points

Why does my iPad keep losing connection to iTunes when restoring?

Hey peeps,

My uncle gave me his OLD iPad. I erased and reset all of his data.

The ipad will not connect to any WiFi network on setup (when I press the network it asks for the password but there’s no visible keyboard to type it in) FRUSTRATING. Now I can’t even get to that (or any) page of setup.

A friend told me to try restoring on iTunes, I’ve tried this but every time it got close (over 4hrs later) it popped up with an error message. Now it keeps asking me to connect it to iTunes and when the cable is connected I keep hearing the connection beep over and over again.

I still cannot get into my iPad because it is stuck on asking me to connect to iTunes, which it can’t hold it’s connection to!

I’ve tried resetting the iPad and closing and reopening iTunes but it’s still the same...I’m on day three of trying to get this dinosaur to work.

PLEASE HELP ME 😩

Posted on Sep 3, 2019 6:00 AM

Top-ranking reply

MichelPM

Level 10

81,535 points

Posted on Sep 3, 2019 8:02 AM

I think you need a new 30 pin dock connector cable to do this.

I think that 30 pin cable you have is the problem and it is old and possibly defective, now.

I would order a new cable from O W C and wait and try all of this again once you have a brand new cable.

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24 replies

MammaKatG Author

Level 1

13 points

Sep 3, 2019 6:35 AM in response to MichelPM

Yes, I’ve tried that. It just goes back to asking me to plug into iTunes. Physically won’t allow me to do anything else, but doesn’t keep its connection with iTunes 😞

MammaKatG Author

Level 1

13 points

Sep 4, 2019 1:50 PM in response to MichelPM

Not sure on the model, but yes it has front and rear cameras.

[Image Edited by Moderator to Remove Personal Information]

MammaKatG Author

Level 1

13 points

Sep 3, 2019 7:30 AM in response to MammaKatG

Argh!! My iPad just disconnected itself again. Now I have this message...

MammaKatG Author

Level 1

13 points

Sep 3, 2019 7:37 AM in response to MichelPM

Yes, it’s trying to but I keep getting error pop ups. However I keep pressing UPDATE on the pop ups and the update seems to be continuing. I’ll just sit here pressing update every minute.

MammaKatG Author

Level 1

13 points

Sep 3, 2019 7:50 AM in response to MichelPM

I was on 900MB and 10mins. I went away for 5mins. Came back to another message, pressed UPDATE and now I’m back to 0MB and 50mins 😭

MammaKatG Author

Level 1

13 points

Sep 3, 2019 8:15 AM in response to MichelPM

It updated fully then tried to restore and that’s when the iPad started disconnecting again. Now it’s stuck on the apple with the restore bar underneath and iTunes has gone back to it’s front screen.

MichelPM

Level 10

81,535 points

Sep 3, 2019 8:27 AM in response to MammaKatG

Is the restore bar progressing at all?

MichelPM

Level 10

81,535 points

Sep 3, 2019 9:01 AM in response to MammaKatG

FYI,

The only way to do the iOS 9.3.6 update for older cellular model iPads IS to use iTunes!

MammaKatG Author

Level 1

13 points

Sep 3, 2019 10:16 AM in response to MichelPM

Who’s OWC? I live in the UK. Are they over here too?

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Why does my iPad keep losing connection to iTunes when restoring?