Hi glee 217, I found it.
Correct. Square Trade can be purchased only on new devices. The first time this happened, I backed up my device to iCloud, turned off activation lock, and shipped it off to Square Trade in my original box where their people tested it.
If they can repair, they’ll fix it (we both know this isn’t possible, and Apple doesn’t even repair them), so they cut a check for the full purchase price, less the deductible, I think it’s $99 or $$149, and that was that. I used that to purchase another new one.
I loved my first 12.9” iPad Pro! Fir me, it was virtually a laptop replacement (for what I do), a 256 gb model, but since I already had the Smart Keyboard and Apple Pencil, those wouldn’t work with the newly released 12.9” iPad Pro, so I stayed with that generation, but bought the 512 gb model instead.
I regret that now because now I have the same extract problem. I won’t waste anymore money on Apple tablets.
I can say, I love my iPhone XS Max, and my 2006 MacBook Pro has had an exceptionally long life, and it still works like new, but it’s obsolete now.
I hope I have better luck with its replacement (the 2019 MacBook Pro i9 with 16 gb of ram and 1TB).
I’m really disappointed in Apple.