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iPad Pro 12.9 Screen Light Bleed

My screen also has this issue, which I've seen posted a few other places. When I took it to an Apple store, they had a technician look at it and told me the screen was fine, maybe a few bad pixels, and offered me a credit if I traded it in for a new one. It's a little over (2) years old. I've brought in the original one I bought because the touchscreen stopped responding. They replaced it on the spot. I don't understand why they're giving me the run around this time.

Posted on Sep 3, 2019 8:18 AM

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Question marked as Top-ranking reply

Posted on Oct 8, 2019 1:00 AM

Hi,


Similar story here: changed my first iPad Pro within the 1-year warranty, 9 months later got the same problem on the new machine but now out of warranty. I tried Apple Italy, Appel US and phoning on the Apple support number, nothing.

This is clearly a hardware defect which we should not be held responsible for. Unfortunately, so far I have no suggestions for you, except to pile on this and other forums where we are gathering testimonies of a generalized hardware malfunction.

Good luck to us!

176 replies

Dec 28, 2020 5:16 AM in response to glee217

Hi glee 217, I found it.


Correct. Square Trade can be purchased only on new devices. The first time this happened, I backed up my device to iCloud, turned off activation lock, and shipped it off to Square Trade in my original box where their people tested it.


If they can repair, they’ll fix it (we both know this isn’t possible, and Apple doesn’t even repair them), so they cut a check for the full purchase price, less the deductible, I think it’s $99 or $$149, and that was that. I used that to purchase another new one.


I loved my first 12.9” iPad Pro! Fir me, it was virtually a laptop replacement (for what I do), a 256 gb model, but since I already had the Smart Keyboard and Apple Pencil, those wouldn’t work with the newly released 12.9” iPad Pro, so I stayed with that generation, but bought the 512 gb model instead. 


I regret that now because now I have the same extract problem. I won’t waste anymore money on Apple tablets.


I can say, I love my iPhone XS Max, and my 2006 MacBook Pro has had an exceptionally long life, and it still works like new, but it’s obsolete now.


I hope I have better luck with its replacement (the 2019 MacBook Pro i9 with 16 gb of ram and 1TB).




I’m really disappointed in Apple.

Dec 28, 2020 6:50 AM in response to myaka

Good morning, and you are right, Myaka. Now, my daughter's 10-inch Samsung tablet it still running fine (and so is my ancient Motorola Xoom (yes, that's right, the 3G model) -- neither have ever had this issue, and they are OLD.


If Apple commands a premium price, and they certainly do, they SHOULD provide a superior product -- without these defects. All of my devices have been handled with extreme care and look like they are BRAND NEW!

iPad Pro 12.9 Screen Light Bleed

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