You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Suddenly the Face ID on my iPad Pro stopped working. I’ve tried resetting Face ID, but when I try to register my face I just get the message “move the iPad a little lower” or “move the iPad a little higher” it won’t recognise my face...!!!
Try the suggestions in this link: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
Try the suggestions in this link: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
Try rebooting your iPad and it that doesn't help, schedule an appointment at your Apple Store Genius Bar and show it to them.
To Reboot:
Press and quickly release volume up button
Then press and quickly release volume down button
Then press and keep holding the power button (keep holding past the swipe to power off) until the Apple Logo appears, then let go.
I also went through the above steps on the Apple Support site, but unfortunately it hasn’t solved the problem.... I’m thinking it might be a hardware problem.....
Has anything changed with your iPad, such as adding a screen protector or 3rd party service, such as a screen replacement?
Nothing changed, the iPad is only 3 months old.....Literally it was working perfectly one moment & not working the next...
Face ID not working
