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Hi there! I wanted to purchase family share Apple Music, have enough funds on my card, but the payment was not processed. What could you advise?

Hi there! I wanted to purchase family share Apple Music, have enough funds on my card, but the payment was not processed. What could you advise?

Posted on Sep 6, 2019 2:39 AM

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Posted on Sep 6, 2019 6:05 AM

If your payment method is declined in the App Store or iTunes Store [or you have a billing issue with a previous purchase in the iTunes Store] - https://support.apple.com/HT203005


This is the most direct method to contact Apple for media/app/iCloud store support:

iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions -->

https://www.apple.com/emea/support/itunes/contact.html


Use this method to get telephone support:

Contact Apple for support and service - "See a list of Apple phone numbers around the world."

https://support.apple.com/HT201232

1 reply
Question marked as Best reply

Sep 6, 2019 6:05 AM in response to alibek01

If your payment method is declined in the App Store or iTunes Store [or you have a billing issue with a previous purchase in the iTunes Store] - https://support.apple.com/HT203005


This is the most direct method to contact Apple for media/app/iCloud store support:

iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions -->

https://www.apple.com/emea/support/itunes/contact.html


Use this method to get telephone support:

Contact Apple for support and service - "See a list of Apple phone numbers around the world."

https://support.apple.com/HT201232

Hi there! I wanted to purchase family share Apple Music, have enough funds on my card, but the payment was not processed. What could you advise?

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