QuickTime player won’t open

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Iissaka Author

Level 1

8 points

QuickTime player won’t open

Hello,

I’ve been using QuickTime player for a while, but suddenly it stopped working.

When I try to open it, the icon just appears in the dock but the window does not open.

Any help please.

MacBook Air

Posted on Sep 8, 2019 5:44 AM

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Answer 1

macjack

Level 10

111,216 points

Sep 8, 2019 5:55 AM in response to Iissaka

Try rebuilding QuickTime preferences:

Quit QT

From your Finder "Go" menu > "Go to folder" then copy & paste this file path:

~/Library/Preferences/com.apple.QuickTimePlayerX.plist

Click Go.

Delete the plist file.

Launch QT

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Answer 2

macjack

Level 10

111,216 points

Sep 8, 2019 8:37 AM in response to Iissaka

Try starting up in Safe Mode and see if it works as expected:

Use safe mode to isolate issues with your Mac - Apple Support

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Answer 3

Iissaka Author

Level 1

8 points

Sep 8, 2019 7:45 AM in response to macjack

There’s no com.apple.Quic file in the Preferences folder.

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Answer 4

macjack

Level 10

111,216 points

Sep 8, 2019 8:13 AM in response to Iissaka

Did you enter the file path I gave you, it must include the tide (~)?

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Answer 5

Iissaka Author

Level 1

8 points

Sep 8, 2019 8:24 AM in response to macjack

Yes. They keep giving me options like com.apple.quicktime.plist

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Answer 6

macjack

Level 10

111,216 points

Sep 8, 2019 8:28 AM in response to Iissaka

Yes, delete that.

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Answer 7

Iissaka Author

Level 1

8 points

Sep 8, 2019 8:35 AM in response to macjack

Still nothing. I even emptied the trash and restarted the Mac

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QuickTime player won’t open

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