Bluetooth Microsoft Surface Mouse not working anymore with Macbook Pro (2016)

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Bluetooth Microsoft Surface Mouse not working anymore with Macbook Pro (2016)

I had been using my Microsoft Surface Bluetooth Mouse with my Macbook for over a year without any problem. This weekend however it is no longer synching with the macbook. I tried removing the bluetooth mouse and reconnecting it, but it still doesn't work. While synching, the Surface Mouse shows up as something that can be synched , which I select and hit connect. it says it is connected but it then doesn't work.

I confirmed using my PC that the Surface Mouse is working correctly and does connect and work with PC.

Any thoughts?

Posted on Sep 9, 2019 11:06 AM

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Answer 1

jeffd55

Community Specialist

Sep 11, 2019 4:46 AM in response to michael2779

Hello michael2779,

Thank you for using Apple Support Communities.

I understand that you are having issues with the Microsoft Bluetooth Mouse no longer working with your MacBook, although it continues to work with a PC. I would recommend moving forward with the steps below:

Check for any sources of interference: Resolve Wi-Fi and Bluetooth issues caused by wireless interference
Disconnect any external devices or hard drives and use the guides below to reset the SMC and NVRAM, then test.
- How to reset the System Management Controller (SMC) on your Mac
- Reset NVRAM or PRAM on your Mac
Try connecting with a 5Ghz network if you're using a 2.4Ghz network and test.
Try and connect with your Bluetooth devices with Wi-Fi disabled on your Mac; what are the results?
Review the steps in this article for additional information: Using a Bluetooth mouse, keyboard, or trackpad with your Mac

If you continue to have issues, then you may want to contact Microsoft for additional suggestions:

Microsoft Support

Best regards.

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Bluetooth Microsoft Surface Mouse not working anymore with Macbook Pro (2016)

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