App Store money problems

Hi all.

Has been buy a package in game Heroes Evolved (99.99). Money from my bank card to apple has been delivered, but from Apple(app store) for game developers don`t delivered.

I write to game support, and has a official answer from them - (to write app store support for get money back).

How do I do this? Can get someone an app store support email? I live in Republic of Moldova and there not a phone number to contact Apple ..

Sorry for my English and Thanks for help.