Amazon Prime Video No Longer Working On Apple 4K TV

As Shappaeye above notes Amazon knows about the issue and is working on a bug fix. It seems to have occurred with the last update to the video app about a week or so ago. They have responded on their own forums about the issue stating they are working on it. Certain work arounds may or may not work but not worth doing in my opinion. And no amount of swiping or rebooting will do anything. My tv as well as many others have a native Amazon app which we used to watch the series that wouldn’t play on the ATV. That’s my workaround until Amazon fixes this. Or use your iPad, it works fine.

I understand. We just didn’t want to go back and forth changing settings for a show we can watch through the tv app. And others have reported that various workarounds didn’t work for them. I also expect Amazon to resolve this fairly quickly, the complaints really piled up on their forums and they’ve responded several times. I do believe it was the app update a week or so ago that caused this. We are really enjoying Carnival Row, it’s become very popular.

The same thing happened to me, around the same time, specifically with the Amazon show The Boys

its seems like its an HDR issue, changing my ATV video output to 4K SDR has eliminated the issue

I changed my Apple TV video output to 1080pHDR and it \didn't work, but both 1080p SDR and 4K SDR are working normally

I've the same problem, started today. TV is only 1080p so 4K not an issue as far as being able to see that resolution. Apple's iOS 13 is a complete disaster and I have not updated any iPhones or pad etc. but Apple TV updated automatically. Between that and Amazon Prime something went wrong and it's not at my end.

REALLY wished Amazon would get their crap together and resolve this.,

.

It is an Amazon issue unfortunately. Do you have an Amazon Prime subscription?

experiencing the same thing. been now with amazon for an hour on the line and nothing came out of it. some titles will just not play with the exact same message you got.

Switch your Apple TV’s video to 1080p, start Carnival Row, Switch the Apple TV video back to 4K then resume playback. It’s a hack but it worked for me.

amazon app restarts when i switch back to 4k and then it doesn't work as before.

if you did not already, try stopping the Amazon Prime app, switch to 1080p, launch Amazon Prime, start Carnival Row, then switch back to 4K. These are the steps I took with my Sony XBR-65A8F.

but then the stream remains in 1080p (HDR).. what i have found that works better is that if i switch to 4K SDR play the title and just leave it at that. i think 4K SDR is better than 1080p HDR.

Same hete. Prime app on Apple TV not working for 4K content. Native app on my Philips TV plays 4K HDR with no problems.

I'm on the latest TVOS 13 beta.

Did you exit the Amazon Prime Video app via the Menu button or by double-clicking the button on the right then swiping the app upward to terminate it?

Whether the temporary workaround is worth the effort is a matter of opinion. My wife and I wanted to plow throw Carnival Row so in our case, the extra 20 seconds it takes me to get it working is OK.

For me it was just Carnival Row. The Boys played normally, didn’t have to change anything. I have to say this is one weird bug.