Amazon Prime Video No Longer Working On Apple 4K TV

Bought my Apple 4K TV the last week of Aug 2019 and Amazon Prime Video worked great. September 10th, 2019 it stopped working. It won’t play videos and only gives me a message, “Something went wrong. Please try again later. For more help, go to amazon.com/videohelp. First, that video help is noting but question answer nonsense. No help at all. I called Amazon and they created a ticket, but didn’t have a solution. I called Apple and they pretty much fell back on the, “well it’s a third party issue,” with no solution. Something definitely happen on the 10th of September, because I had no problems with anything until than. Does anyone have an answer to get it to work, because Apple nor Amazon does?

Posted on Sep 12, 2019 10:50 AM

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Posted on Sep 15, 2019 5:11 PM

The same thing happened to me, around the same time, specifically with the Amazon show The Boys


its seems like its an HDR issue, changing my ATV video output to 4K SDR has eliminated the issue


I changed my Apple TV video output to 1080pHDR and it \didn't work, but both 1080p SDR and 4K SDR are working normally

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Amazon Prime Video No Longer Working On Apple 4K TV

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