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Amazon Prime Video No Longer Working On Apple 4K TV

Bought my Apple 4K TV the last week of Aug 2019 and Amazon Prime Video worked great. September 10th, 2019 it stopped working. It won’t play videos and only gives me a message, “Something went wrong. Please try again later. For more help, go to amazon.com/videohelp. First, that video help is noting but question answer nonsense. No help at all. I called Amazon and they created a ticket, but didn’t have a solution. I called Apple and they pretty much fell back on the, “well it’s a third party issue,” with no solution. Something definitely happen on the 10th of September, because I had no problems with anything until than. Does anyone have an answer to get it to work, because Apple nor Amazon does?

Posted on Sep 12, 2019 10:50 AM

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Posted on Sep 12, 2019 11:24 AM

I have found that normal HD content works on the Amazon app but some of the HDR/4K material doesn’t. Some of the 4K stuff does work, like Expanse if I remember rightly and some other 4K titles. Carnival Row doesn’t work anymore and I watched that in 4K a few weeks ago. I’ve looked around the web and found other people with similar issues. App error maybe?

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Amazon Prime Video No Longer Working On Apple 4K TV

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