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MacBook Pro keyboard issue

hello, my MacBook Pro keyboard randomly puts dots at the end of words when typing. In Mail.app, Word, Facebook and some others. Surprisingly none when I'm typing this message. Any ideas how to fix this?


Posted on Sep 14, 2019 8:58 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 14, 2019 9:06 AM


You do not say what exact Mac /model /year /size /retina /touchbar is this

or

what exact macOS you are currently running?



see if you qualify: https://support.apple.com/keyboard-service-program-for-mac-notebooks



You can try rebooting, you can Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379




If the issue continues you can trouble shoot further:


Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.


Test issue in another user (or guest user) account  https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account. 



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3 replies
Question marked as Top-ranking reply

Sep 14, 2019 9:06 AM in response to Thunder_off


You do not say what exact Mac /model /year /size /retina /touchbar is this

or

what exact macOS you are currently running?



see if you qualify: https://support.apple.com/keyboard-service-program-for-mac-notebooks



You can try rebooting, you can Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379




If the issue continues you can trouble shoot further:


Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.


Test issue in another user (or guest user) account  https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account. 



MacBook Pro keyboard issue

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