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Can't verify email

I'm setting up an iPad for a friend --- in another country.


I'm having trouble getting the Apple ID verification set up. He gets the email (a hotmail.com domain) with the number, but Apple doesn't recognize it.


Is this a hotmail issue? Or the fact that iPad is in different country. (I'm in US and I selected US as country during setup.)


iPad Pro 10.5-inch, Wi-Fi

Posted on Sep 14, 2019 12:17 PM

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3 replies

Sep 14, 2019 12:37 PM in response to nancyvanp

You are welcome. I don't know what else to suggest. Try contacting Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



Can't verify email

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