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I bought my phone in Hong kong but live in Uk, is the warranty valid?

I bought my phone in Hong kong but live in Uk. Now I having issue with true camera depth, which I think need to be repair or replace. As Iphone is still under warranty wondering will warranty will be valid uk?


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iPhone XS

Posted on Sep 14, 2019 3:38 PM

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Posted on Sep 14, 2019 8:56 PM

Extremely unlikely there will be warranty.


http://www.apple.com/legal/warranty/products/iphone-english.html


"IMPORTANT RESTRICTION FOR iPHONE AND iPAD SERVICE.


Apple may restrict warranty service for iPhone and iPad to the country where Apple or its Authorized Distributors originally sold the device."

5 replies

Sep 14, 2019 9:07 PM in response to jonavicius.m

It's one of those tricky things. It can be limited, but it won't necessarily be limited. If you read the warranty terms around the world, the limitations are typically on iPhones, iPads (assumed to apply to cellular iPads), and Apple TV devices. These are all ones where there may be a legal limitation on distribution of devices meeting local law/regulation.


I've heard that maybe a defect in the battery or screen assembly might be covered. However, a lot of the major warranty issues are with the logic board, which is specific to region of distribution. Not sure about the camera as that can typically be replaced and is a more or less universal part. I suppose you could always ask.

Sep 14, 2019 9:17 PM in response to y_p_w

I am guessing that anything Apple can do as an in-store repair (screens? batteries?) could probably be covered. However, many "repairs" aren't repairs but immediate replacements with identical refurbished models. Those models aren't frequently available in other countries, hence the limitations.

Sep 14, 2019 10:16 PM in response to Limnos

Limnos wrote:
I am guessing that anything Apple can do as an in-store repair (screens? batteries?) could probably be covered. However, many "repairs" aren't repairs but immediate replacements with identical refurbished models. Those models aren't frequently available in other countries, hence the limitations.


I certainly understand what the warranty terms say about "may be restricted". That being said, there's the occasional claim that someone got a local replacement device in exchange for a device purchased in another country. But I take it as more of a "one off" thing and certainly not anything where anyone should rely on an exception being made.


The one I'm thinking of is someone saying he bought his iPhone in Turkey, he was offered a US replacement at an Apple Store in California, but he's back in Turkey and upset that it doesn't seem to be able to use the device there.

I bought my phone in Hong kong but live in Uk, is the warranty valid?

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