Reset iCloud password

Hey guys, I have a bit of a problem..

my little brother bought an iPhone and the store gave him some iCloud account.. it was like a lot of time ago and he can't remember the password.. the problem now that he have a new phone (galaxy) and I can't figure out how can I even reset the password if he's phone not getting the "allow" notification.. any suggestions?

iPhone XS

Posted on Sep 16, 2019 7:32 AM

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5 replies

Sep 16, 2019 11:47 AM in response to DanielZolo

If nothing in the first link helps, contact Apple ID Support.


Apple ID – Forgot Password


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



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Reset iCloud password

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