apple id disabled

I've been having the same problem for the past two weeks. Sent several e-mails and not a word back from tech support other than automated messages. Mine also started with unauthorized purchases of "allowance for areas" whatever that means but costs about $50 per instance and I had three of them. I've about decided that iTunes has the worse tech support of any group know to mankind. Has anyone any idea what's happening here?

The frustrating thing is that we can't get any assistance I've sent three emails with no resolution. My Apple ID works to log in to the forum, or on the apple site.....or even to log into iTunes. It just won't work to update apps or make purchases. I'm starting to hate Apple. I made an appointment with the "Genius Bar" (doubtful on the 'Genius' Part) for tomorrow at the Apple Store. We'll see if a face-to-face encounter solves anything. Wish me luck.

SuzOD...let us know if face to face works. I'm ready to get this fixed!

Same thing...My Apple ID works to log in to the forum, or on the apple site.....or even to log into iTunes. It just won't work to update apps or make purchases. Yes, please let us know if the Genius folks help you at all. I think the iTunes tech support is not good too. They should communicate with you daily if anything, just to let you know they still haven't fixed it. Ha! ha! Imagine all the money they are losing because people can't buy songs, movies, apps, etc. on iTunes

UPDATE: Got an e-mail response from Vinod at iTunes support this morning and the problem was resolved by this afternoon. No idea why it took so long but once they contact you the problem gets resolved fairly quickly. All Apps are now updated and everything is working like it should be. Good luck...

So guys....don't bother with the "Genius" bar at the Apple store. Those guys have no authority to do anything iTunes related....nor can they even call support on your behalf. The best they could do was give me a phone number for Apple Support!!! Big waste of an hour of my life. So I got back on the phone with Apple (now 5 emails, 2 phone calls, and one trip to the Apple store later) and begged for help. The gentelman I spoke with told me he would get it solved...'just stay on hold'.....10 minutes later he told me that the case has been "escalated" to a higher department and that they will fix the issue in 5-7 days!!! 5-7 days!!!! It's already been 7 days!!! Then I got an email telling me to verify no fraudlent charges were on my account. I confirmed that all charges were legit.....and received one more email back saying "Thanks for the info..we'll be back in touch." So, no progress

Thanks for the info about the genius bar and the other person about getting fixed in 2 weeks. I'm just past 2 weeks so maybe my time is coming. This is unbelieveable, as big as Apple is and as SMART as they are that they can't fix something that seems simple. I still say it has something to do with their iTunes being "hacked" around the holidays. If you read the board about the hackers. Basically that's what I had, but they used my cc used for online Apple store purchases. Oh well, all I can say is... Apple is sure losing a lot of $$$ by people not being able to buy on iTunes.

I am having the similar problem for a week now. Apparently, I "complain too much". Anywho, the iTunes support site does not address my issue, unfortunately. I have the correct user ID and password and the message just says "your account has been disabled." It doesn't say that it was for "security reasons" and it just takes me to the support site. Is there anyone here that can help me? Has anyone had a similar problem? Please help me.

Message was edited by: Harukie

Harukie, I was equally frustrated and tried two phone calls, 4 emails, and a trip to the Apple store. I kept being told "it was being investigated" and would be told when the issue was resolved. Well, 3 weeks later, they finally re-activated my Apple ID and gave me 5 song credits. (Whoo hoo). Never did tell me why it was deactivated to begin with. So hang in there....likely they'll fix it eventually.

I really hope so because this is all very inconvenient. Hopefully, I wont have to make a trip up to the actual Apple store.

Your post might get removed later, but I do agree this is inconvenient and they are losing a lot of money. But, then again, it's not just them. A similar issue has happened on my other credit cards before during the holidays. It's sad, but there are people out there that just insist on ruining the Holiday season with little regard to who they're hurting.

Same problem BUT I had to have a check card destroyed after it was used by someone somehow in Australia. I had to change billing information and provide new card information. I had about 4 songs that were backed up and waiting to be paid for with new card. Everything overdo was paid with new account number but now I can't purchase anything because my Apple ID has been disabled.

Going through the same thing here.

Last week, I received a notice that my "Apple ID has been disabled." NOT, "for security reasons." Just the short version of the message. Contacted support, and after three days, "Francesca" informed me that she had, "requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available."

It has now been more than a week with no answer, and no further information, despite several attempts to follow up.

This is becoming increasingly frustrating, since there has been no fraudulent use of my account, no mistaken purchases, no warning, and *no information at all* in the past week.

I have years' worth of music, apps, and movies linked to this Apple ID, so we had better be able to resolve this issue!

Adding to my frustration, my iTunes account was hacked last year and nearly $2,000 of fraudulent purchases made. It took us nearly 6 weeks to resolve that financial headache!

Please, Apple, at least let us know what's going on here!

After a full week, finally received a response from Apple.

"I am sorry that you have experienced difficulties while attempting to sign into your iTunes account. I apologize for the delay in response as well. It appears that during our maintenance the other day, your account was disabled. You can be assured, the issue has been resolved and you are now able to sign into your account."

They gave me three credits for free iTunes songs.

Pathetic, but finally resolved.