Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: cajunbanker
cajunbanker Author
User level: Level 1
5 points

iTunes does not recognize iPhone

I am using the latest version of iTunes, 12.10.0.7 and my phone has the latest update, 12.4.1. Everytime I connect my phone to my computer, Windows, "iTunes could not connect to this iPhone. An unknown error occurred."


I was having similar issues but with storage so I removed a lot of files, and had my computer re-imaged and cleaned. I even reinstalled iTunes and now I am getting this message. I also get the same message when trying to connect my old iPhone 6.


I have tried restarting both my computer and the phone several times, as suggested, but no luck. HELP!!!!

iPhone XS

Posted on Sep 17, 2019 5:36 PM

Reply
Question marked as Best reply
User profile for user: turingtest2
turingtest2
User level: Level 10
272,943 points

Posted on Sep 18, 2019 11:55 AM

Try iOS device not showing in iTunes for Windows - Apple Community.


tt2

View in context

Similar questions

5 replies

iTunes does not recognize iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up