You are already a member of apple music

i can not play music in my device. It says you are already a member of apple music. Please help.

iPhone XS

Posted on Sep 19, 2019 11:24 AM

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Question marked as Top-ranking reply

Posted on Sep 20, 2019 10:34 AM

Hi dasunrsk,


Thanks for using Apple Support Communities. It sounds like you’re having trouble using Apple Music. I’m happy to help. 


If you’re receiving this message in error, I suggest signing out of, and then back into Apple Music.


You can do so by tapping Settings > iTunes & App Store > [Apple ID] > Sign Out. Once you’ve signed out, restart your device and sign back in. You’ll also want to make sure iCloud Music Library is enabled by tapping Settings > Music.


Keep in mind that this will remove any songs you’ve made available for offline play, and you’ll have to re-download them once you’ve signed back in.


If I’m misunderstanding your issue, please reply with additional details.


Take care.

75 replies

Apr 4, 2020 2:02 PM in response to chris_g1

am I signing out on pc or my iPhone and iPad. iTunes used to be great, now not so much. They need to stop upgrading it and leave well enough alone. After 10 it started sucking. Anyhow once I downloaded the new version yesterday I started to get this bs and now can’t play songs I’ve downloaded. What’s the point in paying for Apple Music if I have to deal with this aggravation.

Apr 18, 2020 9:29 AM in response to iiamsharee

Yes. All of it considering I cannot access anything. Repeated issue with Apple Music..... their hardware is fantastic but their software is ****....


where is apple with their support - no where and typically it’s other users aka The ‘Apple community’ who normally find the fix....... we pay top dollar for their products and bugger all support

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You are already a member of apple music

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