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iOS 13 Music App album art is incorrect.

I've got an iPhone XR and just upgraded to iOS 13. I go to the Music App and the album art is associated with the wrong playlists for about 1/3 of the library - and when I close and reopen the app, the incorrect pairings of image to file has shifted (example: the album cover for a U2 album was showing for a YES album the first time, now the U2 album has the correct cover, but a Talking Heads album has the art work for a Dave Brubeck album...etc.)


I have rebooted the phone, re-synced the music library on the phone, even removed all of the playlists, etc. and re loaded them and the issue remains.

iPhone XR

Posted on Sep 19, 2019 7:35 PM

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Posted on Oct 8, 2019 5:46 AM

This appears to be fixed for me now. Change appears to be having upgraded my Macbook to Catalina, because nothing has worked since this started with the rollout of iOS 13


  1. Upgraded Macbook Pro to macOS Catalina 10.15 last evening
  2. Iphone is at 13.1.2


I removed all the music from my phone, rebooted, reconnected and resynched all of my playlists this morning. Playlist artwork on the iPhone is good now. After repeatedly scrolling up and down the playlists, the correct album cover(s) are showing by the applicable playlist.


I don't have a Windows machine so I cannot test anything in that environment.


thanks-

192 replies

Sep 26, 2019 8:26 AM in response to spridel

Yes, happening with Mac iTunes. On my MBP15 the images are correct in iTunes. But synching to iPhone 8, the images in the list of Playlists will show the correct images on playlists near the top, but as you scroll down farther they change randomly. If I scroll back to the top those have changed, scroll again back farther down and playlists there have new 'random' images of artists from my other playlists.

Sep 26, 2019 8:51 AM in response to ManassasMike

Yep , I also use MacBooks and the same issue. What is astounding is that after Apple test releases for months and through several betas , they still come up with such a basic issue like this ? Perhaps they have stopped caring about all stuff but this is basic hygiene. Must have it right as millions of users can SEE it every single day .

I volunteer to be a tester for all iTunes stuff for Apple for free ! Unless they know about it and still went ahead and ignored it.

Sep 26, 2019 11:23 AM in response to ManassasMike

Thanks - I was on the same track (I think) as KK Mac, where Apple has announced iTunes going away on Macs (staying on Windows), so wouldn't be surprised if this is the first sign of de-supporting the platform... :(


In order to work around the fact that 'Albums' shows me every single album that any song belongs to, I have gone the route of creating playlists for full albums, as well as collection playlists for groups of individual songs across many albums. As a result, I have many many playlists on my library and device. The 'album art' bug is annoying, I had no idea how visual I was in using the Music app on my phone... And I agree that its crazy that something this fundamental in the Music app wasn't surfaced, or addressed, in beta testing.



Sep 27, 2019 10:17 AM in response to StuartDMT

I found the same problem after upgrading my iPhone XR to IOS 13.1


I have been testing and looking at the results with both the Apple Music app and a third party app: the CS Music Player app from the Apple App Store on the same iPhone.


The results were interesting as well as surprising:

There is a definite artwork disconnect in playlists when using the Apple Music app.

There is NO PLAYLIST/ARTWORK DISCONNECT WHATSOEVER when using the CS Music Player app on the same iPhone!!


To me this means that playing around with the music library on my iPhone would be a total waste of time. The problem is not a library or database problem: The problem is with the IOS 13 version of the Apple Music app. I am sure Apple with look at these posts and eventually fix the problem. Since this is probably not a priority for Apple, I would suggest using the CS Music Player app from the App Store. (I purchased this years ago when the Apple Music app had a different problem that Apple was slow to fix, so I don't remember exactly how much it costs but I am pretty sure it was under $3, and it is VERY much worth the money!! ) I think that the CS Music Player has a nicer front end anyway for my music library.


End result: For now, I am using the CS Music Player app instead of the Apple Music app for my music enjoyment. (at least until Apple gets their stuff together)

Sep 29, 2019 6:30 AM in response to LouScian

Also, I have a lot of playlist...I’ve noticed the first 14 in the list start out with the correct thumbnails. Then after that they repeat those same preview down the list (as others have stated too).


Now, I found, when I scroll thru all my playlists, to the last, back to the top, the art work randomly gets assigned to each playlist. When I scroll thru a few times, eventually some in the list don’t get a preview art work, so I selected one of the artless playlist, just to see if the correct art is under the actual song list is still there. When I do this, it’s a total blank page, no songs or anything. It will let you back out to select another list, but then with art work or not, all list are blank, forcing you to totally close out of the app, and restarting to the same ‘every 14 playlists the same art repeats’ . So, yeah it’s still useable, just don’t scroll to fast thru your lists, or it ends up crashing. I hope there’s a 13.1.2, or a 13.2 update soon.

Oct 4, 2019 4:10 AM in response to StuartDMT

IOS 13 has nearly bricked both my iphone & my ipad. Album art is completely wrong on the phone and there is nothing but a dead frozen itunes on my ipad. Not to mention all the other issues this terribly buggy OS had presented me with. I'm beyond disappointed with the readiness of this "update" what if I needed these units for work or family related needs... Apple, you're slipping.


Oct 6, 2019 4:56 PM in response to StuartDMT

I switched from an iPhone 8 to an 11 Pro and used the device to device setup which copied everything including my music over to the 11 Pro. All the album art was correct after finishing the setup.


Today I decided to back my phone up to iTunes and make a few playlist updates. When I synced the phone it messed up ALL of the album art on my phone. I have tried resyncing numerous times and still no luck. When I look "On My Device" through iTunes at the "Music" it shows all of the tracks greyed out with a circle comprised of dashes as if the music is not on my phone at all. But I can go to my phone and play every track just fine.

Oct 7, 2019 11:37 AM in response to StuartDMT

I also have my music app album art work on the wrong song group for half my play list and I have a iPhone 11 pro max and have ver 13.1.2 It seem to happen after I activated my iPhone. I did clear my music list on my iPhone and connected the phone to my MacBook pro and sync it back up and reinstalled the selected songs and album and still same problem.

iOS 13 Music App album art is incorrect.

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