Could not open photo, Please try again in a moment

I upgraded to iOS 13 last night and now if I try to edit photos or select a photo to post on Instagram, that I have uploaded from my PC to iPhone via iCloud, I get an error saying "Could not open photo. Please try again in a moment". I can view the photos and zoom in on them, but if I try to edit a photo or try to post in Instagram I get the message. Photos that I take on my phone do not present the same message, it is only photos that I have uploaded from my PC.

iPhone XR

Posted on Sep 20, 2019 10:10 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 21, 2019 2:31 AM

What is the file format of the photos you download to your iPhone from your PC? Try to stick with compatible image file formats - JPEG, some RAW formats, TIFF, PNG.

Occasionally photos cannot be opened, if an unsupported color sync profile is used. It is suspicious, that only photos you took with the iPhone camera can be opened. The upgrade to iOS13 and Catalina made some older codecs incompatible. Some photos and videos, that have been compatible with iOS 12 and macOS 10.14 Mojave are no longer compatible with iOS 13 and macOS 101.5 Catalina. Compare the formats of your image files to this list: About incompatible media in iMovie for macOS - Apple Support

The list has been written for iMovie, but it can be a guide for Photos too.




48 replies
Question marked as Top-ranking reply

Sep 21, 2019 2:31 AM in response to charlesralston

What is the file format of the photos you download to your iPhone from your PC? Try to stick with compatible image file formats - JPEG, some RAW formats, TIFF, PNG.

Occasionally photos cannot be opened, if an unsupported color sync profile is used. It is suspicious, that only photos you took with the iPhone camera can be opened. The upgrade to iOS13 and Catalina made some older codecs incompatible. Some photos and videos, that have been compatible with iOS 12 and macOS 10.14 Mojave are no longer compatible with iOS 13 and macOS 101.5 Catalina. Compare the formats of your image files to this list: About incompatible media in iMovie for macOS - Apple Support

The list has been written for iMovie, but it can be a guide for Photos too.




Sep 29, 2019 7:34 AM in response to Rosa07

Further to my comment, it seems that there is a difference between jpeg and jpg. But I don't understand why the Photos App doesn't recognise the jpg file?


I've uploaded other images to iCloud via PC as a jpg file then the Photo App won't open the file or let me edit the file.


However, if I've upload the same image as a "jpeg" file then the Photo App will allow it to open and edit.


I don't have a Mac but a Windows PC

Oct 4, 2019 5:49 AM in response to Rosa07

I tested a bit on my Mac. When I import a file with the filename extension ".jpg" to Photos on the Mac, Photos will change the filename. When I export the file again from Photos, the exported filename will be all capitals and the filename extension will be ".jpeg". So Photos for mac is now uploading all JPGs with the filename extension ".jpeg" to icloud. But the web interface at www.icloud.com is still working differently and not converting the extension.


Oct 4, 2019 8:34 AM in response to léonie

On my Windows PC, when importing a file with the filename extension ".jpg" or ".jpeg" from Photos iCloud on my PC, Photos file name stays the same. It doesn't change.


When I export the file again to Photos iCloud app, the exported filename stays exactly the same.


I load a ".jpg" photo from my Canon camera into my PC DropBox then I go into my iPhone, go to DropBox and save the photo from DropBox into Photos and then I go to view my photo and Photos says "Cannot load Photo".


So I don't know what to think.


However Leonie, I do think the interface www.icloud.com is working differently and so is Photos on devices.


I can however, use the Snapseed Photo App on my iPhone and import that photo into that App, the one that Photo won't load and Snapseed has a message that - "This is image is a read only. Saving will create a copy." I make some adjustment and Snapseed creates a copy which Photos then will open.


It's really strange.





This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Could not open photo, Please try again in a moment

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.