Could not open photo, Please try again in a moment

I've had the same problem as you Charles.

I've been in contact with Tech Support and I shared my PC, Devices and iCloud app to investigate. Given my detailed report it seems like it's a bug with mismatched file type associations. It's being investigated by the engineers and probably will be a patch for it in the near future.

I tested a bit on my Mac. When I import a file with the filename extension ".jpg" to Photos on the Mac, Photos will change the filename. When I export the file again from Photos, the exported filename will be all capitals and the filename extension will be ".jpeg". So Photos for mac is now uploading all JPGs with the filename extension ".jpeg" to icloud. But the web interface at www.icloud.com is still working differently and not converting the extension.

Oct 29, 2019 5:22 PM in response to JacobHelpme22

Sorry I meant to post before today but had a hectic weekend. I had a response from Apple engineers and they told me that they could now see the problem with the photos and the iPhone Photo App from their data collection sync off my iPhone. This was the third data sync with their profile installed on my phone and this time they actually 'captured' the problem 'live' with several of my photos not being able to open in the Photo Library because of the error 'Cannot Load Photo'.

So finally from all the statistics collected the engineers could 'see' the problem.

Apple did tell me that they will contact me again on Friday 1st November with their 'findings' and thanked me for bringing this to their attention. So I believe it's a bug after all.

Hopefully this will bring a fix.

On my Windows PC, when importing a file with the filename extension ".jpg" or ".jpeg" from Photos iCloud on my PC, Photos file name stays the same. It doesn't change.

When I export the file again to Photos iCloud app, the exported filename stays exactly the same.

I load a ".jpg" photo from my Canon camera into my PC DropBox then I go into my iPhone, go to DropBox and save the photo from DropBox into Photos and then I go to view my photo and Photos says "Cannot load Photo".

So I don't know what to think.

However Leonie, I do think the interface www.icloud.com is working differently and so is Photos on devices.

I can however, use the Snapseed Photo App on my iPhone and import that photo into that App, the one that Photo won't load and Snapseed has a message that - "This is image is a read only. Saving will create a copy." I make some adjustment and Snapseed creates a copy which Photos then will open.

It's really strange.

caspercarver I've also heard that about Color Profile. I use Photoshop and by default it inserts the Color Profile.

Thanks for posting as this info will help others too.

I did hear back from Apple on Friday but the Engineers had no answer yet.

I have the same problem and I'm using .jpg format for photos I'm trying to post. Photos taken with my phone can be posted on facebook and instagram. Any photo that I edit in photoshop, save as .jpg and upload to icloud gets the error message "Could not open photo. Please try again in a moment" when I try and post it.

It's nothing to do with file format compatibility. The photos I've uploaded to iCloud via desktop are all jpeg files, which were originally taken with my iPhone in the first place.

I've had this trouble since iOS 13 upgrade not before.

I've just been contacted by Apple Engineers and they do acknowledge that there seems to be some sort of a problem. However, I had to supply more info based on my findings via screenshots and more explanations. . . They will contact me again on Friday 11 Oct. 3.30pm Au time.

I'm so over the Apple 'engineers'! Hopefully they will read this as I pointed out the need for them to look at www.discussions.apple.com

They rang back as promised and on time too! Usual story they couldn't find anything.

It's now the fourth week of going backwards and forwards with Apple engineers, sharing screens, syncing data with Apple as well repeating actions over and over with uploading photos to www.icloud.com then those same photos in my iPhone Photo App appear but the moment you go to edit them I receive the error message, "Cannot Load Photo, there was an error loading this photo"

Today, I went through the same old, same old with Apple and I got pretty frustrated and told them to check out the discussions here and other places in www.discussions.apple.com about error messages others are receiving. It's not an isolated incident. Once more people discover that they won't be able to edit photos then more people will complain and it's also on different idevices.

It's funny how these problems only appeared after iOS 13 update. Yet Apple Engineers don't recognise it.

They are going to contact me again on Friday 25 Oct with results which I'm not going to hold my breath over. It will be the usual story, but we shall see.

I will keep you all updated.

To all: I received another phone call today and was assured that the engineers were looking into the bug but they haven't reported their findings back to my Apple Support person as yet.

I will update when I have news. :)

Rosa,

I am experiencing the exact same issue, very frustrating! Can't wait to hear from you as to the results. I am download IOS13.2 right now and I really am hoping they have fixed this issue with the update.