Could not open photo, Please try again in a moment

I upgraded to iOS 13 last night and now if I try to edit photos or select a photo to post on Instagram, that I have uploaded from my PC to iPhone via iCloud, I get an error saying "Could not open photo. Please try again in a moment". I can view the photos and zoom in on them, but if I try to edit a photo or try to post in Instagram I get the message. Photos that I take on my phone do not present the same message, it is only photos that I have uploaded from my PC.

iPhone XR

Posted on Sep 20, 2019 10:10 AM

Top-ranking reply

léonie

Level 10

200,525 points

Posted on Sep 21, 2019 2:31 AM

What is the file format of the photos you download to your iPhone from your PC? Try to stick with compatible image file formats - JPEG, some RAW formats, TIFF, PNG.

Occasionally photos cannot be opened, if an unsupported color sync profile is used. It is suspicious, that only photos you took with the iPhone camera can be opened. The upgrade to iOS13 and Catalina made some older codecs incompatible. Some photos and videos, that have been compatible with iOS 12 and macOS 10.14 Mojave are no longer compatible with iOS 13 and macOS 101.5 Catalina. Compare the formats of your image files to this list: About incompatible media in iMovie for macOS - Apple Support

The list has been written for iMovie, but it can be a guide for Photos too.

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48 replies

Rosa07

Level 1

38 points

Dec 4, 2019 8:53 PM in response to charlesralston

New communication re bug from Apple Case Number: 100916100678

Hi Rosa,

I don’t have an update yet from the engineers but necessary follow up has been made.

As soon as I got an update from them, I will call you.

Regards,

**** (Name left out for privacy reasons)

On Dec 4, 2019, 15:21 Rosa

Rosa07

Level 1

38 points

Dec 20, 2019 9:25 PM in response to Leprechaun5770

Hello Leprechaun5770 ⭐

Thanks for your message and yes it seems the problem has been resolved but as yet not an official response from apple engineers.

I just tried the drag and drop pics into icloud.com from my Windows PC so thanks for the tip.

Happy holidays to you too!

Sep 20, 2019 12:14 PM in response to charlesralston

I have about 73GB of free space available on my iPhone.

Sep 21, 2019 1:52 PM in response to MikeWard1701

Thanks, I’ll keep an eye to see if it is still downloading or not.

Oct 30, 2019 6:59 AM in response to Rosa07

Thanks for your diligence.

Nov 6, 2019 10:10 AM in response to Rosa07

Confirmed, still no change with IOS13.2 for me also.

ninaken

Level 1

4 points

Nov 11, 2019 3:22 PM in response to charlesralston

Has anyone found a solution to this?

kmwalton

Level 1

4 points

Nov 18, 2019 7:39 AM in response to charlesralston

I, too, have the same problem. Pretty frustrating. Any resolution as of yet?

ninaken

Level 1

4 points

Nov 24, 2019 2:12 PM in response to Rosa07

I couldn't even do that at one point for a week or more but now can. So incredibly frustrating!

ninaken

Level 1

4 points

Nov 24, 2019 2:13 PM in response to rosehaven_farm

Thanks for your reply. That wasn't an issue for me but I know some people have experienced that.

ninaken

Level 1

4 points

Nov 24, 2019 2:14 PM in response to kmwalton

Not yet. I have been onto Apple constantly but no reply with any resolution to the problem.

ninaken

Level 1

4 points

Dec 5, 2019 3:30 PM in response to Rosa07

Thanks Rosa.

Dec 20, 2019 4:10 PM in response to Rosa07

Christmas has come early! Thanks for helping resolve this problem! I also noticed that you can now drag & drop pics to your I-cloud from a Windows based computer. Have a good holiday, Rosa!

Sep 22, 2019 10:29 PM in response to léonie

It appears that the formatting was the issue. In Photoshop, if I use the Save for Web feature, the JPEG that it saved would not allow me to edit the image on my phone after transferring it using iCloud. However, if I did the full File > Save As > JPEG, those files are editable on the device. So, it appears that it has to do with the method of saving the JPEG from Adobe Photoshop.

Rosa07

Level 1

38 points

Oct 3, 2019 10:54 PM in response to charlesralston

I've been speaking to Apple Tech Support and they have no idea what's going on. It's obviously a bug as many people have encountered the same problem in Apple Discussion. Maybe more people should contact Apple Tech Support so they know it's a problem on user's devices.

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Could not open photo, Please try again in a moment