iPhone 11 Pro front camera problem

so today i got the new iphone 11 and i’ve been experiencing some issues regrading the front facing camera on snapchat , instagram and tiktok. every time i would zoom in the camera would tend to glitch and effect the video i would make and send to my friends . please help we need this fixed thank you!

Hi People!

It sounds strange, but I’m so happy that you guys got the same problem... thought I was getting crazy. I went to the Apple store and showed them a screenrecording with the problem. They said that it was not normal and gave me a new one.... but... problem still here. So this is what i find out:

when switching in not perfect light conditions from the ‘photoselfie mode’ to the ‘videoselfie mode’ your face gets really blurry. It looks like a beautyfilter. If you go back to the ‘photoselfie mode’ everything is ok again. When turning off 4K recording (and high fps) the problem is gone.

I tried to upgrade to iOS 13.1, but the problem is still there.

Same problem discovered after just 30 minutes.

I changes 2 iPhones at Day One... Nothing, the problem is a still there:

frontal videos in low light have a lower quality than an iPhone 6.... Your face become like a mask of wax and the blacks are all heavily pixelled.

I am really really really upset about it.

My friend’’s iPhone 6 humiliated my new 11 pro...

I Also have the same problem (11 Pro Max) but i also have it with WhatsApp and Telegram so basically in every app in which you can zoom with the front cam. I Do have a question tho. someone told me that you could zoom in the normal camera app and that it doesn't lag there but as far as i know and even tried, you can't zoom. Am i r**arded or was he just chatting sh**. ?

This is the same problem i am having on my 11. Whenever i make a social media video using the front camera before i even film it starts skipping/lagging. Also the quality gets distorted. Also i use filmic pro and when recording slow motion and playing it back the camera glitches as well. Hoping the new update fixes some of these issues because i really love the phone.

hey man

i have the exact same problem, can confirm that the issue is due to the front camera being different to the XS Max and below, so there are currently serious bugs with it, especially with third party apps. it’s really jittery for me on every app that uses the front facing camera, and it panicked me a lot. but apple support have confirmed to me that this is an issue EVERYONE is having, we just have to wait for iOS 13.1 // or apps updating to handle the new camera specs!

I have the same issue .

But after resetting 3 times but issue resolved.

this issue i had before in my iphone 8 , but that was liquid damage.

Please do as i mentioned and if it is not solved contact service center.

https://www.kalyanjewellers.net

Thanks

Good news!

ios 13.1 fixed my front facing camera issue. All is good. Go download it. Also, looks like Apple really cares and reads these forums because I had an Apple rep contact me yesterday wanting to know as much info about the issue with the camera.

anyway, go download iOS 13.1 and you should be all set.

13.1 has fixed it for me too

anyone else notices the box you type in on iMessage doesn’t respond to true tone or brightness anymore? mines bright white no matter what, apple are investigating it for me but i figures i’d ask

I hope so because I’ve restarted my phone, updated to IOS 13.1 and still the front camera sucks on any social media platforms smh. I don’t want to not like the phone because of this problem, but it is a big problem.

Hi , !! I have the same issue !!

This is really annoying !!

My iPhone Xs MAX didn't have that !! pls @Apple Fix this really quick, we are paying to have a WORKING PHONE , not a glitchy one ....

---------

After the new Update 13.1 it looks like it's Working again guys !! it's working !!!!

Thanks For everything Apple !!

hello! i recently got the iphone 11 and i have the same issues. like the X, i’ve noticed that the snapchat front camera seems to have issues with making you look natural. it looks really grainy and almost as if a filter was placed on it before you even use a filter.

I agree. I was so disappointed as I was really looking forward to getting this phone. I bought the Pro Max, and returned it once I saw the poor quality of the front camera photos. Hopefully they will come out with a fix.

I could not find a post on this thread that reports an issue with selfies taken with iOS native camera app. Therefore, no evidence of concern in this thread re iPhone 11 pro selfie camera problem.

The selfie camera on this phone is by far the best resolution (12MP) ever on an iPhone, by almost 2x vs. last year.

The selfie camera has no optical zoom capability, never has had. The native iOS camera app has no digital (software) zoom capability either, never has had.

The issues being reported, while real, are related to bug(s) in the 3rd party apps (they are specific to the new phone). Not with the iPhone selfie camera itself, or with iOS. Those 3rd apps are doing all the (digital) zooming, the final image processing, and compressing to manageable file size.

With the large increase in resolution of the selfie camera on this phone (with corresponding large increase in per photo data requiring processing), it is not surprising that many 3rd party apps were initially not ready to handle it well.

Good news is, because of the new very high resolution selfie camera, when those apps finally get it right, the selfie photos taken with them should be the best you’ve ever seen on those apps.

Also, if issue with selfie photos only occurs on 3rd party social media app, there is zero chance that exchange for a replacement phone will fix.

I’ve been trying to tell the workers in Apple that the 11MAX pro are disgusting in instagram and Snapchat chat I will keep abusing my 2 week open box policy and rerun the phone until it’s fixed if not I’m getting that money back 😂