iPhone 11 Pro front camera problem

This exact thing is happening to me with my iPhone 11 pro max. Especially when going into Snapchat looks like it’s going to be a great picture and then once I take it it’s super blurry and makes me look pale and yellow . I really hope this bug is fixed soon cause the front camera is worse then my much much older phones :(

I am livid over this. People are responding back to my snapchat and instagram stories saying things like "i thought you got the 11?" and I have to say "I did! It's just total crap!". They seriously need to fix this soon or I'm taking the **** phone back. My iPhone 7 was better than this bs

I am experiencing this too!!!

I want to cry. I miss my iphone 8 plus, the quality of the front camera is AWFUL. It's not just on snapchat or instagram either, it's also on the camera app itself on my iphone. Unless I have really REALLY good lighting, I'm getting a super blurred android looking camera.

Someone please tell me that an IOS update is going to fix this.

Mines also in my regular camera! But Snapchat quality is worse. I wanna cry also. I’m just so disappointed. I just hope they fix this but when I called apple support they told me the haven’t heard of this issue🙄

YES THIS IS HAPPENING TO ME TOOO I tried everything reinstalling the app deleting and still it does the same this I’ve been looking everywhere for answers the front video on snap almost looks cartoonish like an android quality video!

I tried calling apple support and they basically said it wasn’t a flaw on their end since the camera works fine but not in third party apps... they said maybe Snapchat has to update stuff. I tried contacting Snapchat but nothing. It’s so infuriating when you buy a camera for photo quality and something doesn’t work properly . Third party or not it’s all connected.

Hi people,

Another problem with the selfiecamera (maybe it’s mentioned before)

when switching from photoselfie mode to videoselfie mode, my face looks like there is a sort of (really dark) filter. I found out that switching to a lower resolution and fps helps, but i bought this phone for the 4K 60 fps... even on the selfiecamera.

why is this? And is this is software bug?

thank you. Greetings from the Netherlands

Hey @apple are you going to do anything about this???? I thought I was unlucky enough to get a malfunctioned phone and have to jump through hoops to get this dealt with. After chatting with support 3 times, I’m going in to an authorized Apple repair store so they can “examine and repair” my phone... clearly it’s not an issue with my unlucky phone. Which annoying operates like an android.. Seems like it’s an issue ALL AROUND. This is just unacceptable. One of the main selling points was the camera and the quality is HORRENDOUS. Seriously going to just “downgrade” -which ironically and sadly is an actual UPGRADE- back to my iPhone 8+. Absolutely ridiculous.

update your phone to iOS 13.1.2, the issue was fixed in iOS 13.1

if your camera still doesn’t work correctly after updating then your phone is damaged and will need repairing. everyone else had this issue due to software.

My phone has already been updated and when I called they ran diagnostics on my phone and told me that nothing is wrong with it. Then told me to contact Snapchat as thats where the photos are going blurry. The fact no one from apple has even responded to us on this thread is brutal

I haven’t tried zooming yet, but I’m experiencing low quality in the front camera. It’s showing way too many pixels for the quality it is. And it seems to adjust to a clearer picture when I move from indoors to outdoors. Is anyone else experiencing that too?

Hi,

I have got the issue with my front camera o Iphone 11 Pro. There is a issue with the blurry images whenever i try to click a selfie. The left side is always blurred by the front camera. This is the second device that i bought from Apple in last 3 weeks. The first iphone 11 pro had heating issue and i went to apple on 3rd day after my purchase. They first updated a new software and asked me to use the device and bring it again if the issue persists. I got it back to them later in the week because it still didn't solve my problem.

They were out of stock for 1 week so had to wait again to buy the new phone. I again waited in the queue for 1.5 hours to get a new phone. Now within 1 week i tried to take a selfie and it *****.

[Edited by Moderator]

Apple don’t respond to these threads. If the issue is only noticed on Snapchat then that is because Snapchat lower the quality of images. If not, you need to take your phone to a Genius Bar and have someone look at it.

My Snapchat front camera does the same thing on the same type of phone. My brother got the same exact one and his snapchat front camera is perfectly fine. My zoom lags and isn’t as smooth as his. I’ve restarted my phone, deleted snap and then reuploaded it. My zoom is still ugly. But my brothers is perfectly fine.

I just got this phone and the front facing camera is terrible, on the apple camera mode the colours are not right, they are way too dull. On snapchat the colours are not right and it goes blurry for some reason. Even the back camera which definitely looks clearer than my previous iphone (8plus). But the colours are way to dull!! My previous iPhone was way better for the selfie camera, disappointed to say the least. Although I beleive iphone 11 pro is not the only phone that is like this, my mates iphone xs is exactly the same for the selfie camera. Safe to say I will be taking it back for a refund. Downgrading back to my previous model, which will feel like an upgrade again which is just ridiculous!!!

This is after iOS update 13.1.3