iPhone 11 Pro front camera problem

Hi!


i just got my iPhone 11 Pro and I am experiencing problems with the front facing camera.


Whenever I am using Snapchat or instagram to make the video with the front camera and trying to zoom in the picture is not smooth. By this I mean that the video is not recorded smoothly during the zoom and it appears I be somewhat step-zooming.


Does anyone else experience this?


Thanks

Posted on Sep 20, 2019 4:21 PM

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133 replies

Sep 24, 2019 9:44 AM in response to NikitaR98

hey man


i have the exact same problem, can confirm that the issue is due to the front camera being different to the XS Max and below, so there are currently serious bugs with it, especially with third party apps. it’s really jittery for me on every app that uses the front facing camera, and it panicked me a lot. but apple support have confirmed to me that this is an issue EVERYONE is having, we just have to wait for iOS 13.1 // or apps updating to handle the new camera specs!

Jan 14, 2020 7:10 AM in response to NikitaR98

Hey folks,


Very real possibility that I've found a fix for this problem.


My front facing camera was lagging/skipping every 5 seconds when using Instagram stories or WhatsApp, but no other video apps and not when using the in-built Camera app.


I read something that suggested changing your screen's Auto-Lock (Settings -> Display & Brightness) from 30 seconds to anything above a couple of minutes.


I was extremely sceptical but it worked for me immediately, without the need to update any apps or make any other changes.


Hope that this might help some of you out there who are as frustrated with their new phone as I was!

Sep 22, 2019 2:40 AM in response to NikitaR98

Hi People!


It sounds strange, but I’m so happy that you guys got the same problem... thought I was getting crazy. I went to the Apple store and showed them a screenrecording with the problem. They said that it was not normal and gave me a new one.... but... problem still here. So this is what i find out:


when switching in not perfect light conditions from the ‘photoselfie mode’ to the ‘videoselfie mode’ your face gets really blurry. It looks like a beautyfilter. If you go back to the ‘photoselfie mode’ everything is ok again. When turning off 4K recording (and high fps) the problem is gone.


I tried to upgrade to iOS 13.1, but the problem is still there.



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iPhone 11 Pro front camera problem

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