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Mickey and Minnie stop talking (saying the time), the "allow watch to speak time" option disappeared

Hi, I have come across some minor watchOS 6 issues, found a couple of work around, wondered if anyone else has struck these or other issues:

  1. Mickey and Minnie stop talking (saying the time), the "allow watch to speak time" option disappeared from sound and haptics watch configuration on iPhone. Any my and my wife's mickey mouse stopped talking, eventually got them working again by restating watch and switching mute and theatre mode on and off.
  2. On activity complication its showing an incorrect move number (way inflated) - its OK on the activity circle and OK once in the activity app but whenever a number appears for move on a watch face complication its way higher.
  3. Initially none of the new watch faces were showing as options on iPhone face gallery, I found restarting the iPhone fixed that.


[Re-Titled by Moderator]

Apple Watch

Posted on Sep 20, 2019 5:22 PM

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Sep 22, 2019 4:23 PM in response to Mikeyeli1

Try this... I had done everything here and when I turned on the voice over in accessibility and then turned it off, it worked. So then I had my wife do the voice over step only on her watch and it didn’t work. So then I had her hard stop her watch (both buttons) and then try the voice over and it worked. Apple clearly needs to clean this up with a patch and needs to work a little harder on their regression testing. I’m a retired SAP administrator so I know it painful to regression test. In the mean time definitely try turning on voice over on another clock face instead of Mickey or Minnie. Tap the time or something to work the voice over then turn the voice over off AND THEN swipe back to your Mickey face and try it.



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Sep 22, 2019 4:41 PM in response to webster603

I went into my Accessibility settings on my iPhone and turned VoiceOver on. I put on a different watch face to see how it worked, didn't like it and turned it back off. Once I did that, Minnie started talking.


This worked for me .... apple this needs a real fix - extremely frustrating


Thank you webster603 👍

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Sep 23, 2019 1:16 AM in response to _Gaurav

Ok, everybody hear me out! Everyone who wants Mickey or Minnie to “Tell the time when you tap on the”. Keep reading! I’m a big fan of Mickey Mouse and I had this problem and I did the following to get the voice back! Go into Settings on the Apple Watch, then go to Accessibility > Turn On Voice. Then your going to the Mickey Mouse clock face then erase it while still on “Turn On Voice” once erased. Go to Settings > Accessibility > Turn Off Voice. Then do a hard reset on Apple Watch! Press the 2 bottoms of the watch until you see the apple logo on the screen!!!!!

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Sep 22, 2019 12:25 PM in response to Mikeyeli1

I was so frustrated that Minnie Mouse was not telling me the time. I chatted with Apple support and even called them. We tried everything. I kept trying everything I saw suggested on the internet and nothing worked. Now I am not sure this is what fixed mine, but this is what I did this morning and now Minnie is talking! I went into my Accessibility settings and turned VoiceOver on. I put on a different watch face to see how it worked, didn't like it and turned it back off. Once I did that, Minnie started talking.

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Sep 23, 2019 5:21 PM in response to captaintau

OK, this is what I did and it worked...


  1. Delete all but the last watch face using your phone
  2. ADD another watch face... doesn’t matter which but I took it as a “fresh” face not corrupted by update.
  3. Delete the watch face that was last of the corrupted ones.
  4. On your watch go to settings, accessibility TURN ON voiceover
  5. Install Mickey face from phone.
  6. HARD RESET your watch pressing both buttons and release when the Apple logo appears.
  7. Mines started up and opened with Mickey speaking time
  8. TURN OFF voice over and your done


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Sep 24, 2019 1:23 PM in response to BeachDude91

Guys! Mickey started talking!


Things I did:


  1. Nothing..


JK. I went to the Accessibility once more, turned on the VoiceOver, tried It on Mickey, nothing worked, turned it off, went to get some shower, came back after 10+ min and Mickey started talking.

Might have sth to do with iOS 13.1 but not sure ;)

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Sep 20, 2019 7:56 PM in response to iambucket

On your iPhone go into the Watch app, find the Mickey watch face. Press on it, tap the screen again and make sure speak is turned on. Then do a forced restart of your Watch by pressing both buttons, wait for the Apple logo, let go of the buttons.


Also make sure you are not in silent or theater mode.

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Sep 20, 2019 10:59 PM in response to Mikeyeli1

Further to point 3. - move number on activity compilation too large, turns out that just for compilations it was showing KJ instead of Kcal, even though health app was set to Kcal, was resolved when I set health app to kJ and then back to kcal. Health app has totally changed so needed some exploring.

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Sep 23, 2019 7:18 AM in response to Claudiasm

Finally got it to work by doing the following:


1. Turn on voice assist on the watch- using the watch interface - NOT MY WATCH APP ON MY PHONE


2. Added a new watch face. (Happened to be astronomy) using the watch app on phone.


3. Turned off watch, turned it back on a few minutes later.


4. Removed Mickey face from the watch using the phone.


5. Turned off watch. Turned it back on


6. Added Mickey face using phone app.


7. Turned watch off and back on.


8. Turned off VoiceOver using Phone app.


9. Turned watch off and back on.


10. Deleted astronomy face using phone app.


11. Tested Mickey. He spoke to me.

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Sep 23, 2019 7:40 AM in response to Mikeyeli1

I have a Apple Watch 3. This OS update has made my watch much less useful. Screen often doesn't come on, audio playback with Audible app is messed up.


I would *strongly* recommend people don't update to WatchOS 6 yet. It turned a watch that worked pretty well into a clunky bracelet.


My question is, can I roll back?

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Sep 23, 2019 1:55 PM in response to Mikeyeli1

After last Watch update Minnie stopped speaking the time.

After trying all sorts of different solutions I tried this and it worked.

In the iPhone Watch app go to Sounds & Haptics...make sure Silent Mode is OFF...move the Alert Volume slider to MAX...tap your watch face and Minnie will start speaking again.

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Sep 23, 2019 6:30 PM in response to Emily1015

Apple is not here and will not see this. You need to click on the Contact Support link at the top right of this page and contact Apple Support directly to report the issue. Since this problem is not happening with all Watches, and some of the fixes are working for some here but not for others, the only way Apple can fix it is to see what is happening with your Watch.

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Sep 23, 2019 6:58 PM in response to deggie

I have contacted Apple support. I spoke to an advisor and a senior advisor and nothing they suggested has worked.

I have tried the suggestions on this thread and none of them have worked for me.

I have an Apple Watch Series 3 connected to my iPhone X S max. Everything was working OK until I updated to iOS 13 and watchOS 6. Now nothing I do is fixing this Mickey Mouse (literally) issue.

I agree with the person who mentioned regression testing: it is quite apparent that Apple really needs to get their act together and learn how to properly regression test an update.

Maybe tomorrow’s iOS 13.1 update will fix this issue … hope springs eternal.

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Sep 23, 2019 7:04 PM in response to iMarc845

Do you honestly think ANY company can do enough testing that there would never be any bugs? Only if they released software say once every 10 years or so.


It is good that you contacted Apple support and gave them your information. You might also want to call back and ask for a tier 2 representative and volunteer to let them collect data from your Watch.

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Mickey and Minnie stop talking (saying the time), the "allow watch to speak time" option disappeared

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