Mickey and Minnie stop talking (saying the time), the "allow watch to speak time" option disappeared

Hi, I have come across some minor watchOS 6 issues, found a couple of work around, wondered if anyone else has struck these or other issues:

  1. Mickey and Minnie stop talking (saying the time), the "allow watch to speak time" option disappeared from sound and haptics watch configuration on iPhone. Any my and my wife's mickey mouse stopped talking, eventually got them working again by restating watch and switching mute and theatre mode on and off.
  2. On activity complication its showing an incorrect move number (way inflated) - its OK on the activity circle and OK once in the activity app but whenever a number appears for move on a watch face complication its way higher.
  3. Initially none of the new watch faces were showing as options on iPhone face gallery, I found restarting the iPhone fixed that.


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Apple Watch

Posted on Sep 20, 2019 5:22 PM

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Posted on Sep 20, 2019 10:59 PM

Further to point 3. - move number on activity compilation too large, turns out that just for compilations it was showing KJ instead of Kcal, even though health app was set to Kcal, was resolved when I set health app to kJ and then back to kcal. Health app has totally changed so needed some exploring.

112 replies

Sep 23, 2019 7:18 AM in response to Claudiasm

Finally got it to work by doing the following:


1. Turn on voice assist on the watch- using the watch interface - NOT MY WATCH APP ON MY PHONE


2. Added a new watch face. (Happened to be astronomy) using the watch app on phone.


3. Turned off watch, turned it back on a few minutes later.


4. Removed Mickey face from the watch using the phone.


5. Turned off watch. Turned it back on


6. Added Mickey face using phone app.


7. Turned watch off and back on.


8. Turned off VoiceOver using Phone app.


9. Turned watch off and back on.


10. Deleted astronomy face using phone app.


11. Tested Mickey. He spoke to me.

Sep 23, 2019 5:21 PM in response to captaintau

OK, this is what I did and it worked...


  1. Delete all but the last watch face using your phone
  2. ADD another watch face... doesn’t matter which but I took it as a “fresh” face not corrupted by update.
  3. Delete the watch face that was last of the corrupted ones.
  4. On your watch go to settings, accessibility TURN ON voiceover
  5. Install Mickey face from phone.
  6. HARD RESET your watch pressing both buttons and release when the Apple logo appears.
  7. Mines started up and opened with Mickey speaking time
  8. TURN OFF voice over and your done


Sep 24, 2019 11:48 PM in response to Mikeyeli1

Seems like a bug. On my Series 4 with Watch OS6 I went to Settings>Clock and toggled Speak Time on and off, left it ON and nothing. Then I toggled Chimes on and off, went back to the Mickey face, tapped on it and nothing, THEN went back to Settings>Clock and Speak Time WAS TOGGLED TO OFF 😱

I then switched it to ON and Mickey and Minnie talked once again. ¯\_(ツ)_/¯

Sep 30, 2019 10:53 AM in response to Mikeyeli1

I had tried everything short of unpairing the watch and re-pairing it. I just didn't want to go through that especially since I read that often it did not work to get the Mickey/Minnie faces to start speaking again.


I reported the problem to Apple and chatted online first, then on the phone with another tech rep a few days ago. She couldn't fix the problem either although we went through all the fixes, and finally referred me to a senior tech rep. I didn't bother calling back to speak to that rep though. The problem was taking up WAY too much time and it just wasn't worth spending more time on it.


Today--I just now upgraded my iPhone to 13.1.2 and .... MINNIE is speaking! I did nothing other than update. I thought there was a watch update too, but after I updated the phone, my watch says it is all up to date.


In any event, it appears the engineers have figured out the problem and fixed it with this latest update.


Yay!

Sep 22, 2019 4:23 PM in response to Mikeyeli1

Try this... I had done everything here and when I turned on the voice over in accessibility and then turned it off, it worked. So then I had my wife do the voice over step only on her watch and it didn’t work. So then I had her hard stop her watch (both buttons) and then try the voice over and it worked. Apple clearly needs to clean this up with a patch and needs to work a little harder on their regression testing. I’m a retired SAP administrator so I know it painful to regression test. In the mean time definitely try turning on voice over on another clock face instead of Mickey or Minnie. Tap the time or something to work the voice over then turn the voice over off AND THEN swipe back to your Mickey face and try it.



Sep 23, 2019 1:16 AM in response to _Gaurav

Ok, everybody hear me out! Everyone who wants Mickey or Minnie to “Tell the time when you tap on the”. Keep reading! I’m a big fan of Mickey Mouse and I had this problem and I did the following to get the voice back! Go into Settings on the Apple Watch, then go to Accessibility > Turn On Voice. Then your going to the Mickey Mouse clock face then erase it while still on “Turn On Voice” once erased. Go to Settings > Accessibility > Turn Off Voice. Then do a hard reset on Apple Watch! Press the 2 bottoms of the watch until you see the apple logo on the screen!!!!!

Sep 24, 2019 10:07 AM in response to Jrgurl88

I got mine to work, just now! (In this order)

1.) I connected my watch to a working WiFi. On the watch, this setting is found under settings.

2.) Charge it as I’m doing so and waited 15 or more minutes.

3.) I also was checking every now and then to see if the WiFi was still connected because it kept disconnecting at times. I did this by click the crown as it was charging to go back into the settings and check.


After I went through this; I was able to get Mickey to talk. Hope this helps anyone!


Sep 25, 2019 4:52 AM in response to y00pay

I had given up on all the assorted "fixes." But after I installed iOS 13.1 on my iPhone, just for 'Grins and Giggles,' I tapped on Mickey. And the little rodent spoke the time!

So at least for me, the iOS 13.1 update was the real fix.


PS - a small 'raspberry' to the folks who said that the iOS update has nothing to do with the watchOS update. :D


Sep 26, 2019 8:24 PM in response to Mikeyeli1

I have come to say I tried ALL of this and nothing worked!!


The last thing I did was retry by turning off and on voice over while on a diff face, removing the watch faces, turning voice over off, and restarting it with the two buttons until logo came on.


Upon turning it on, I added the faces back and still NOTHING.


THEN!!!


I turned on voice over while on Minnie. I pressed firmly until it went to customize attempting to delete it but voice over did not allow me to, so I just pushed it to get away from that and back to her being normal on my watch face. I pushed HER while still on voice over NOT anything else on my face like the date but HER and she spoke in her voice, not the computer voice. So I turned voice over off from my phone and added Mickey back, and they both speak.


Apple needs to fix this now ALONG with the glitch of my apple watch not turning the screen on when simply pressing the screen. I have the little faces on my watch settings on so it doesn’t turn on with my wrist raise, but turns on when I tap the screen. Ever since the update, it simply will not turn on until I press it multiple times and then I have to turn my wrist away from me and press it again and then it *might* turn on.🙄 This was never an issue but was an instant issue when downloading iOS 6 to it. I’m sure there are other glitches, but hopefully they figure them out and roll out a fix soon, too many ppl are having the same issues.

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Mickey and Minnie stop talking (saying the time), the "allow watch to speak time" option disappeared

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