Level 1

37 points

iphone 11 can't sync with itunes

I am unable to sync my new iPhone 11 via iTunes, i had to restore from a cloud save from couple days ago as opposed to last nights MacBook backup. Ive tried two different MacBook pros both recognize the phone and prompt it to trust computer. i trust but after that nothing happens from the usb device tree i can see that the phone is connected. I also plugged in my friends iPhone thats running iOS 13 and same thing mac prompts to trust on the device but won't sync after allowing it. i decided to connect my old iPhone 7 from which i made the backup from thats running iOS 12 it connected just fine, i was then able to connect another iPhone running 12.4 . Both of my Macs are running high sierra and the most current iTunes

Posted on Sep 20, 2019 6:09 PM

Top-ranking reply

jayplz Author

Level 1

37 points

Posted on Sep 23, 2019 10:43 PM

for some odd reason iTunes needs to download a update to work with iPhone 11 but iTunes won't trigger the download and when you launch the mac app store it tells you everything is up to date. The way i was able to get iTunes to trigger the download was to re-download iTunes not a updated version since i already had 12.8.2.3 installed which is the most current version for my system. after downloading it and installing it, i launched iTunes, plugged in iPhone 11 and as soon as i did that iTunes prompted me to download a small update to work with this iPhone.

View in context

Similar questions

65 replies

Nov 9, 2019 4:00 PM in response to ma ria

I attempted to uninstall and reinstall iTunes as suggested in the above thread, for my same problem with new iPhone 11, but the iTunes reinstall won't work with Catalina iOS. What do I do now please?

TheJeffo

Level 1

8 points

Nov 11, 2019 1:47 PM in response to jayplz

Having the same issues. Error -54!

TheJeffo

Level 1

8 points

Nov 11, 2019 1:53 PM in response to vaughn0810

On a PC

TheJeffo

Level 1

8 points

Dec 1, 2019 6:12 AM in response to h_b

I have a PC. Windows 10. 😕

turingtest2

Level 10

278,193 points

Dec 1, 2019 9:26 AM in response to TheJeffo

TheJeffo wrote:

I have a PC. Windows 10. 😕

Try iOS device not showing in iTunes for Windows - Apple Community.

tt2

jjbffs

Level 1

4 points

Dec 22, 2019 8:45 PM in response to TheJeffo

i've been having same issue :(

Feb 12, 2020 6:11 AM in response to jayplz

when i plug my iphone 11 it doesn't show up in my music Itunes

Feb 12, 2020 6:14 AM in response to Diana hyatt

Iphone 11 does not show up in my Macbook pro 13' with Mojave?

Feb 12, 2020 6:16 AM in response to Diana hyatt

how do sync my Iphone with my macbook pro will not show up in itunes

fern48

Level 1

4 points

Feb 18, 2020 1:49 PM in response to turingtest2

awesome this worked for me thanks! (iphone 6S, Sierra, itunes 12.8.2.3)

turingtest2

Level 10

278,193 points

Feb 19, 2020 1:03 PM in response to fern48

You're welcome. 🙂

tt2

nsutch

Level 1

4 points

Mar 16, 2020 1:07 PM in response to jayplz

This issue is now easily resolved using Finder instead of iTunes. See https://support.apple.com/en-us/HT201253

jd2327

Level 1

4 points

Oct 1, 2019 2:03 PM in response to jayplz

If you have Mojave, you need to update the OS, then plug in your iPhone 11 and it will prompt you for another update for iTunes and the iPhone. You need 10.14.6 update of Mojave then your computer will process through a series of updates and then sync your iPhone with the mac.

d_icon

Level 1

91 points

Oct 17, 2019 4:08 AM in response to jayplz

I got iTunes to trigger the download by putting my phone into restore mode:

• Connect iPhone to computer via Lightning cable

• Launch iTunes (You can ignore the trust computer messages)

• In quick succession, press volume up, volume down and the side button (do not let go at this step). Continue holding the side button until iTunes responds with finding an iPhone in restore mode. Let go and follow the prompts to download the update.

turingtest2

Level 10

278,193 points

Oct 29, 2019 2:43 PM in response to vaughn0810

For iOS 13 you likely need iTunes 12.8.2.3 or better running on OS X 10.11.6 or better. See How to upgrade to OS X El Capitan - Apple Support if required.

Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:

/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources

Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.

If you still need to redownload iTunes try iTunes for Mac installers - Apple Community.

tt2

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone 11 can't sync with itunes