iphone 11 can't sync with itunes

For iOS 12 or later you need iTunes 12.8.0.150 or better running on OS X 10.11.4 or better. See How to upgrade to OS X El Capitan - Apple Support if required. iOS 13 likely requires iTunes 12.8.2.3 or better.

Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:

/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources

Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.

tt2

For iOS 13 you likely need iTunes 12.8.2.3 or better running on OS X 10.11.6 or better. See How to upgrade to OS X El Capitan - Apple Support if required.

Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:

/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources

Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.

If you still need to redownload iTunes try iTunes for Mac installers - Apple Community.

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I too had all these issues....here's the deal:

Finder is where your iPhone will be recognized - yes, Finder.

Plug your iPhone 11 Pro (in my case) into your Mac, open up Finder, "trust" this computer, and bam, there it is...along with all the menu options once found in iTunes, now Apple Music.

Ironically, when I did the above, and again went into Apple Music, miraculously, the iPhone was also recognized there...go figure!!

The fix for me was to use my old lightning cable instead of the supplied USB-C one.

I had this issue. The problem was that there was another window open behind the itunes app showing that it needed to update.

Clicked the update and problem is solved

manage to do it after installing new iTunes via downloading and not upgrade with app store !

but a bit strange :(

I downloaded both the iPhone and the Mac updates, turned both devices off and turned them on again. It worked.

Reinstall Mojave to repair iTunes.

tt2

Thanks finally got it ... I went through Finder your an ace ♠️

If you go to Finder > Preferences > Make sure that Hard disks, External disks, and CDs, DVDs and IOS devices are selected. That fixe dit for me. Pretty easy!

Here is the solution for itunes 12.7. Don't sync from the iTunes sidebar directly. Open İtunes, from menu bar go devices, choose Transfer Purchases. Than go File-Devices-Sync. It's work for me.

Yes, if you have Mojave, then you need to update to the latest version first. Then, connect your Iphone 11 to your computer, and sync it. You will be asked to update. Once you finish, your device will display, and you can sync your music into the Iphone 11. You do not need to update to the Catalan OS (which is what the first AppleCare representative told me). The second AppleCare representative told me to erase my Iphone settings and "restore" factory settings -- which was also wrong advice (thankfully, I did not listen to him). The thread above is accurate. It is surprising to me that AppleCare support does not know the answer -- or, will not acknowledge the issue (both AppleCare representatives said they had never heard of this problem before, which I find unbelievable after several weeks). Anyway, updating Mojave to the latest version is the way to go.

I have called Apple support and he fixed the issue. However, he said he never seen this before. I can't remember how we have fixed it, while he was guiding me. But I am pretty sure he took notes. If you give my name to the support person, then he can look at the records and help you to fix the problem..