Level 1

37 points

iphone 11 can't sync with itunes

I am unable to sync my new iPhone 11 via iTunes, i had to restore from a cloud save from couple days ago as opposed to last nights MacBook backup. Ive tried two different MacBook pros both recognize the phone and prompt it to trust computer. i trust but after that nothing happens from the usb device tree i can see that the phone is connected. I also plugged in my friends iPhone thats running iOS 13 and same thing mac prompts to trust on the device but won't sync after allowing it. i decided to connect my old iPhone 7 from which i made the backup from thats running iOS 12 it connected just fine, i was then able to connect another iPhone running 12.4 . Both of my Macs are running high sierra and the most current iTunes

Posted on Sep 20, 2019 6:09 PM

Top-ranking reply

jayplz Author

Level 1

37 points

Posted on Sep 23, 2019 10:43 PM

for some odd reason iTunes needs to download a update to work with iPhone 11 but iTunes won't trigger the download and when you launch the mac app store it tells you everything is up to date. The way i was able to get iTunes to trigger the download was to re-download iTunes not a updated version since i already had 12.8.2.3 installed which is the most current version for my system. after downloading it and installing it, i launched iTunes, plugged in iPhone 11 and as soon as i did that iTunes prompted me to download a small update to work with this iPhone.

View in context

Similar questions

65 replies

turingtest2

Level 10

278,193 points

Nov 9, 2019 6:36 PM in response to sunshinetrail99

In Catalina syncing is managed via Finder. See What happened to iTunes? - Apple Support for details.

tt2

Nov 11, 2019 1:52 PM in response to TheJeffo

Because you have to sync through finder plug the phone in and click on finder boom your in ....

iTunes syncs are no more ? I’m guessing on the most current version on MacOS

Jan 10, 2020 4:04 PM in response to jayplz

Thank YOU!!! Downloading and reinstalling fixed my iPhone 11 not connecting

Sep 24, 2019 4:11 AM in response to jayplz

did not work for me

unable to manually backup, all button are grey

except restore backup :(

I had the problem with photos albums that where all mixed on the iphone

Had all albums but inside there were pictures that were not from the album.

i removed all pictures for the iphone, but now am unable to restore all albums :(

any idea ??

ma ria

Level 1

4 points

Sep 29, 2019 2:31 PM in response to me_2_

I have been having so many issues too with iTunes and my phone. All my songs are not syncing. I checked the ones I wanted than nothing happens. My Mac has the latest update this morning. Took forever and then my iPhone 11 needed another update did it all. It’s only allowing download by iCloud. It’s still not working for manual sync. I really hope they fix this issue. It’s got to be all software related.

ma ria

Level 1

4 points

Oct 25, 2019 1:20 PM in response to ShermieKay

I haven’t tried again to sun music on my new phone was hoping they fixed the issue by now with the new Catalina on Macs. But I noticed that after I downloaded all my music manually to my phone it is not on my phone any more it’s still back in iCloud ! They need to do their jobs ! Apple is disappointing a lot of customers

Oct 30, 2019 8:55 AM in response to turingtest2

I’m on the latest MacOS beta I downloaded the links you sent and it says cert. expired I mean iTunes work fine I just cant get it to connect to my iPhone 11 Pro when the phone is connected via lightning cable it says syncing then nothing after that... I can’t click on the phone it won’t do anything.

h_b

Level 1

5 points

Nov 30, 2019 9:20 PM in response to AlanW64

That's how it worked out for me too. My update dialog was behind about six windows. It seems particularly insane and just brutal toward their customers that Apple doesn't tell any information about what is going to be upgraded. I was afraid it was going to try to start installing Catalina on my MacBook Pro. It would have been nice to have some kind of patch ID to search for and make an informed decision as to whether to install it or not.

Dec 24, 2019 3:42 AM in response to jayplz

I've got macOS 10.14 and iTunes 12.9.5.5 I can't find a way to download an older version running on macOS 10.14, nor a redownload of iTunes as it is packaged with Mojave.

No comment in this thread has been helpful unfortunately. Any other ideas ?

Sep 22, 2019 2:38 AM in response to jayplz

Is the error code 42408? If it is, I have the same issue with the sync

Sep 23, 2019 12:54 AM in response to zeofromearth

Yep me too...but mine erro is -42018

mepcc

Level 1

8 points

Sep 23, 2019 8:33 AM in response to Magpiesalutes

Same issue for me!

Greg__H

Level 1

4 points

Sep 25, 2019 11:51 AM in response to Charles7970

Thanks - worked for me too

Sep 26, 2019 6:26 PM in response to AlanW64

That's exactly what it was for me

cenkotay

Level 1

4 points

Sep 29, 2019 9:38 AM in response to jayplz

I have the same problem, but it won't display any error.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone 11 can't sync with itunes