Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Playlist Art on iPhone after IOS 13

Hello,


Is anyone else encountering the issue of playlist art not showing the correct album art on the iPhone after updating to IOS 13? Yesterday, I updated my old iPhone X to the new IOS and it messed up the album art on my playlists on my iPhone. I just purchased the iPhone 11 Pro today and I was hoping would the issue wouldn’t be there but it still persists. In fact, it seems to randomly select a covert art for a playlist each time I open the music app. However, when I click on the actually playlist the correct album art is there. I know this is minor issue for some, but it is annoying the crap out of me right now lol.


I’m old school in that I manage all of my music via iTunes on windows and I don’t use the cloud at all. I just prefer to do it this way because I have a ton of music that I imported years ago via CD from back in my high school days. Anyone encountering this issue currently? I’ve tried re-syncing all of the music on my phone several times, uninstalling iTunes on my pc and reinstalling it, and cleaning the cache. I’ve had this happen in the past but can’t remember what I did to fix it. The album art is correct on my pc, and correct once I select a playlist on my phone. It’s just wrong when I’m looking at all of my playlists on my phone.


Best,

iPhone X

Posted on Sep 20, 2019 8:04 PM

Reply
Question marked as Best reply

Posted on Sep 21, 2019 6:27 AM

I upgraded to 13 and experienced the same. So typically frustrating. My playlist artwork is all corrupted. I can no longer select my playlist at a glance. I think I will have to delete all music on my phone and resync. PIA as I have over 8,000 songs on my phone.

Similar questions

382 replies

Oct 23, 2019 8:52 PM in response to jlj90

Yep, just happened to me on iOS 13.1 on my new 11 Pro. Didn’t happen on my old 7+ on iOS 13, just after I transferred everything. Tv shows showing artwork from other tv shows, or showing album covers from my music library...what a mess. The TV app has been crap for longer than the podcast app, and seems to be getting worse with each iOS improvement.

Oct 24, 2019 9:43 AM in response to jlj90

My scenario:


- macOS 10.14.6 (Mojave) iMac Late 2015

- iTunes 12.9.5.5

- iOS 13.1.3 iPhone 11 Pro Max

- iTunes configured to sync `Entire music library`

- Many songs were displaying album covers of other songs

- Album and artist covers were displayed correctly



My suspicion is that a database cache is used to speed displaying album covers

or similar behaviour and that became corrupt at some stage during my iPhone

upgrade or subsequent syncing with iTunes.


The correct album covers were still embedded in each song file on my iMac, so

assuming the bug that causes the corruption is fixed in or before iOS 13.1.3,

forcing a re-sync of the entire music collection should rebuild the cache.

Hopefully this works for everyone else and I wasn't just lucky.


The following actions fixed it for me:


Note that creating and syncing a temporary playlist is probably unnecessary,

but is the actual sequence I performed, so I've included it just in case it

matters. It's also a quick way to check that the fix is going to work before

re-syncing the entire collection.


I recommend performing backups of both the iTunes host machine and the iPhone beforehand


1. Create a temporary playlist with one example song with incorrect album

cover for testing purposes


2. Select the iPhone in iTunes


3. Click on `Music` in the sidebar


4. Select option to sync `Selected playlists, artists, albums and genres`


5. Select only the temporary playlist created in step 1


6. Click `Apply` to sync the changes


7. All previously synced music is removed from the iPhone, leaving only the

single song in the temporary playlist, which still displays the song with

the wrong album cover


8. Deselect the temporary playlist in iTunes


9. Select another playlist that does not include the song in the temporary

playlist


10. Click `Apply` to sync the changes


11. The newly synced playlist should be showing the correct album covers


12. In iTunes, select the option to sync `Entire music library`


13. Click `Apply` to re-sync the remaining songs to the iPhone


Oct 24, 2019 6:51 PM in response to jlj90

After having many conversations with Apple Support over this and them offering no solution or acknowledging that it's an actual bug, I tried plugging my iPhone into my laptop and re-syncing the playlists that way.


It worked for the first time I opened my playlists on my iPhone, the cover art was back to normal, but then the second time I opened the Music app it went back to scrambling the cover art so I'm guessing that the issue is with the actual iOS Music app.

Oct 25, 2019 5:35 AM in response to bpow77

Thanks for the update. Shocking that Apple refuses to acknowledge the problem that so many are experiencing and complaining about. I fail to comprehend this behavior.

My X comes up for replacement in December. I am looking into how to get my music transferred to Android. I will be moving, along with the rest of my family. Reason? Apple’s behavior, not the actual IOS problem, which eventually be fixed.

Oct 27, 2019 4:55 AM in response to jlj90

Next time I won’t be so eager to upgrade iOS, god knows what can break. Shouldn’t have to upgrade to Catalina either to fix it in the new music app. Some say it's no big deal but it is, it's a major bug. There's are other discussions about the issue too. Come on Apple, instead of coming up with new emojis get this fixed.

Oct 29, 2019 3:09 PM in response to speedy_c

That's interesting because I've spoken to Apple Support three times about this now and they all seemed to think it was an "isolated incident". I told them to go and check out their forums as it is certainly not an isolated incident. I'm hoping that the more people that report it, the more likely we'll get a fix for it in a future update.

Oct 30, 2019 10:31 AM in response to jlj90

I have been having this problem too. I have tried everything. Updated to iOS 13.2 on iPhone X. Restored to factory settings. Restore from back up. Talked to Apple Support 3 or 4 times. Visited the Genius Bar, etc. No solution yet. I realize this is a first world problem, but it is still very upsetting. I upload 90% of my music from CD and add album art manually. So hours of work down the drain. Album covers jump around like crazy.

Playlist Art on iPhone after IOS 13

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.