Newsroom Update

Apple Music today announced the release of its 100 Best Albums of all time, a list crafted by Apple Music’s experts alongside industry professionals. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Playlist Art on iPhone after IOS 13

Hello,


Is anyone else encountering the issue of playlist art not showing the correct album art on the iPhone after updating to IOS 13? Yesterday, I updated my old iPhone X to the new IOS and it messed up the album art on my playlists on my iPhone. I just purchased the iPhone 11 Pro today and I was hoping would the issue wouldn’t be there but it still persists. In fact, it seems to randomly select a covert art for a playlist each time I open the music app. However, when I click on the actually playlist the correct album art is there. I know this is minor issue for some, but it is annoying the crap out of me right now lol.


I’m old school in that I manage all of my music via iTunes on windows and I don’t use the cloud at all. I just prefer to do it this way because I have a ton of music that I imported years ago via CD from back in my high school days. Anyone encountering this issue currently? I’ve tried re-syncing all of the music on my phone several times, uninstalling iTunes on my pc and reinstalling it, and cleaning the cache. I’ve had this happen in the past but can’t remember what I did to fix it. The album art is correct on my pc, and correct once I select a playlist on my phone. It’s just wrong when I’m looking at all of my playlists on my phone.


Best,

iPhone X

Posted on Sep 20, 2019 8:04 PM

Reply
Question marked as Best reply

Posted on Sep 21, 2019 6:27 AM

I upgraded to 13 and experienced the same. So typically frustrating. My playlist artwork is all corrupted. I can no longer select my playlist at a glance. I think I will have to delete all music on my phone and resync. PIA as I have over 8,000 songs on my phone.

Similar questions

382 replies

Oct 17, 2019 12:37 PM in response to joonyer

In my case, the album art for individual songs is correct. The album art for, individual and collage, playlists is incorrect. On my iPhone 8 the album art for playlists are displaying the first thirteen playlists, then the same thirteen playlist appear for playlists 14-27 and so on... This is after installing iOS 13.1.3. just about an hour ago. This issue first surfaced after installing iOS 13.1.2.


Hopefully, Apple is working on this.

Oct 20, 2019 11:03 AM in response to lba55

I like many here have a HUGE music library over 60 Gb. It started back with an old iPod mechanical wheel and now on my iPhone 7. Some of it was from purchased iTunes and others from legit online mp3 purchases but most of it was from over 600 ripped CD’s.


I’ve been an avid Apple owner for 16 years. Been through some ups and downs. I must say though, over the last 4-5 years things have been much more volatile and unreliable than the prior decade (I’ll let the read speculate on the cause).


I upgraded to IOS13 very early and then applied the 13.1 patch and most recently the 13.1.3 patch. NONE OF THESE have modified or fixed the iTunes music play/display on my iPhone.


I almost exclusively use my iPhone (previously was iPod) for my audio listening pleasure. I’m often in places where wifi or internet is very limited so online streaming ISN’T an option.


Since ios13, my music on my iPhone plays in some random order and NOT the track order of the CD. I have gone into iTunes on my mac and changed the order (was set to ‘Playlist’ in the newest iTunes and I have no idea what that means). Now on iTunes on my Mac things are somewhat correct although the change is TEDIOUS at best as one has to go into each and every playlist and modified the sort order, add/remove sort columns and then click on the correct sort.


I did that and resync’d to my iPhone and iPad but both continue to play the songs in some random order. This is MOST unappealing for the continuous CD’s that I have of mixed tracks. They now play is random order so the mix is all screwed up. And, yes I have set these to complication types in iTunes.


How is the world do software developers put this trash out as an official release?

Oct 20, 2019 11:15 AM in response to jlj90

I have the same issue. The album art in the playlist view is random depending how you sort. It is correct when you open a playlist. Syncing to iTunes On a PC doesn’t fix the problem. BTW - it has been the same on every version of iOS 13. And I have an iPhone XR. very disappointed with apple’s software quality. Also, the desktop website on hangs up Safari.


Fix it Apple!!!

Oct 20, 2019 1:21 PM in response to marcemarcsf

Im in the same boat go back to Edge phone and dial wheel ipod. and original EMac . Have 1000's of songs from cd's and iTune purchases and spent hours making my own playlists. Can't believe Apple hasn't even addressed the problem. Afraid if I sync phone to computer it will screw up that library - don't want to mess with that. You have any issues with that?

Oct 20, 2019 8:34 PM in response to lba55

It is unfathomable that Apple is doing so poorly with software releases recently. I personally believe this is related to the decision to “discontinue iTunes” to force us to pay for Apple Music service. BTW - Apple has even unable to tell me what will happen with my music library is I start to use Apple Music. I have rare CDs I have ripped that are in my library. And I have specific versions of albums and songs that I believe sound better then more recent remasters. I don’t want Apple mucking with my music library. FIND ME SOMEONE WHO KNOWS WHAT THE SOFTWARE WILL DO!!!!!


Oct 20, 2019 8:44 PM in response to Yiaars

You could be right about the whole iTune> Apple Music but I'm assuming they will realize they can only pull so much s&@t before people will just give up on Apple. I feel like they've done this before ... took away Camera Roll on one upgrade and incurred such wrath it was back in a week or two. Bern an Apple person forever but getting over it!

Oct 20, 2019 8:50 PM in response to Yiaars

I agree with you. I have hi res files of My music and do not want Apple Music to replace them with mp3 files. I have bought all my musics from Apple or ripped them from CDs. >17,000 tracks. Good news is that if they do begins to replace my files, I have them backed up and I will move away from Apple completely. That’s 5 iPhones, 3 iPads, 4 computers. iTunes if the only reason I have stayed with Apple and if they change, I no longer need them and will make the change. My brother keeps nagging me to move to Samsung Android. Maybe he’s right and is time.

RL

Oct 21, 2019 12:40 PM in response to jlj90

I am also experiencing incorrect art work on my iPod Touch (7G) running 13.1.3. The artwork is correct for albums and songs, but for playlists, the first few appear correctly, then begin to show other cover art from the various music on the device.

These change at random each time I access the Playlist function. Apple please fix in the next iOS update.

Oct 21, 2019 5:39 PM in response to jlj90

I too am having this problem! I waited on th ephone for close to a 1/2 hour for the guy to be cluless he didnt seem to understand what I was telling him, and then said he never heard of this problem. He then suggested It was my CD's I imported that were the problem. Really the artwork is fine on my Macbook Pro? I then requested a senior supervisor after being on hold for another 20 minutes I gave up! I hope Apple fixes this quick.

Oct 21, 2019 5:57 PM in response to dp7

I find it extremely hard to believe that Apple does not know about the problem. Either they are told to deny it or they are completely incompetent people living in a bubble. It’s all over the web and on their boards, plus they are receiving calls about it daily. They must log them someplace. They are sending out fixes so they must know something is awry. Totally irresponsible and contradictory to their voices mission.

Oct 22, 2019 2:24 PM in response to jlj90

I have the exact same issue. I have contacted Apple support about it a few times and I keep getting transferred to different departments without any resolution so they may not have a fix for it. Maybe it'll be addressed in a future update as it seems more and more people are having and reporting the issue.

Oct 23, 2019 12:44 PM in response to bpow77

OK gang, let's look at it this way: iTunes is going away with the next IOS (probably November, 2019). So I don't think the album art issue is going to be resolved. What I did: I decided to go with VOX app. There are others you can check out with this website. (https://www.digitaltrends.com/computing/best-itunes-alternatives-for-mac/#bestoverall). I am testing VOX right now. It took me less than 5 minutes to download VOX, have it access my iTunes library -- with playlists. I'm sold. Next, I will subscribe (though it is not necessary) to VOX. Meanwhile: ALL MY ALBUM ART IS CORRECT!!!!

Oct 23, 2019 4:34 PM in response to ravenmad135

They said your iTune would not be affected. Alot of what I have in my iTunes is old CD downloaded... as Im sure is true with a lot. And that is what is on my phone. So I now have to transfer everything out of iTunes on to an app just because I don't subscribe to Apple music? And if I sync my phone to computer will it screw up all my playlists on my computer? I cant believe they aren't fixing this

Playlist Art on iPhone after IOS 13

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.