IOS13 Mail outlook.com duplicate sent items

This has bugged me with MacOS Mail for years, and with iOS13 Mail I now have the problem on the iphone (6s)

I have 4 email accoonts, one icloud account (no problems) and 3 Outlook.com accounts. All 3 now store duplicate sent items in the app.

They are not stored on the server sent folder, and only one copy is received by the recipient.

I have deleted the accounts and added back.

Thete is no setting on webmail to help me.

IOS 11 and 12 did not have this problem though MacOS have had it for years. Its no doubt a Microsoft glitch but only shows up in 13.

Any help, or others testing this would be appreciated.

iPhone 6s

Posted on Sep 21, 2019 10:10 AM

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Question marked as Top-ranking reply

Posted on Dec 10, 2019 10:38 AM

Wahoo we waited long enough...


  • Fixes issues in Mail that may prevent downloading new messages
  • Addresses an issue that prevented deleting messages in Gmail accounts
  • Resolves issues that could cause incorrect characters to display in messages and duplication of sent messages in Exchange accounts


my battery is 17% lol need to charge before it will allow me to update. Best of luck everyone is this a very merry Christmas from Apple?

301 replies

Sep 25, 2019 1:46 PM in response to sm_philly

"Interestingly when you open the double sent items on the phone - one of the two will then disappear.  (it is always the first of the two that are showing on the phone that gets deleted). "


Yes - when I opened the first sent item and closed it one of them disappeared but I challenge anyone to determine which, as they appear identical.

Oct 1, 2019 12:27 PM in response to LD150

That suggestion didn’t work for me either. I’m also on iPad 13.1.2 having to delete inbox twice, although only one shows in deleted items. I guess it’s the same issue, a local copy and a server copy.


I can’t understand why this isn’t mentioned widely in reality not that many users reporting here. ?


ive given on my iPhone and moved to outlook different but works well. Need to keep account just for contacts if you want iMessage to see them.

Oct 5, 2019 8:32 AM in response to LD150

This started happening to me yesterday. Duplicate sent messages in outlook sent folder in mail app. IOS 12 was ok so guess IOS 13.1.2 is the culprit.

i was going to try deleting the account and re-installing it but note others have said this did not work.

my Outlook reminders have also all gone crazy, duplicate reminders and not syncing between devices

so far my outlook calendar is OK.


i much prefer using Outlook for mail, reminders and calendar as my husband has an android phone.


i see people have commented about using Outlook instead, do they mean downloading the Outlook app?


i have lodged a complaint via Apple feedback about the duplicate sent emails

I have not bothered live chatting Apple as am fed up of being told I am “awesome” and that they “understand how frustrating the issue is for me” before they leave me on hold for ages and then blame Microsoft or my phone provider.

Oct 6, 2019 9:10 AM in response to LD150

Apple has focus in forcing users to update with reminders. Neither corporate or end users have the option to test beforehand or even the option to revert to prior version. I find it insulting for a Company Like Apple which came in with 3 versions within a period of 1 month which are buggy... Blackberry admitted their faults... Microsoft admitted their errors... Apple, lets delete the complainers and keep it out of press. New ver 13.1.2 is full of bugs and not just duplicates but also rendering of web sites.


I am still shocked Apple not looking at Apple communities and some moderators are deleting opinions which faults apple - They deleted 3 of my messages.

Oct 9, 2019 7:09 AM in response to M-M1993

Interestingly these issues are not happening to all iOS 13.x users in the World... We are a law firm in Delaware running about 50 iPhones on Exchange 2016 with Airwatch MDM. Our colleagues across town are running Exchange 2013 and do not have the iOS13 bugs we are all discussing here... One thing I have yet to hear from anyone is carrier - I am on Verizon with these problems. Anyone else out their on AT&T or T-Mobile devices or other carriers with the issues? Anyone out there on Exchange 2013 on prem with this issues?

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IOS13 Mail outlook.com duplicate sent items

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