Since i can’t find any topics about this I’m posting it here. Since the update I have used dark mode on my XS Max. Today I just noticed the keyboard has burned into the screen. Light gray and noticeable enough to be a nuisance. I’ve never had this issue before with any iPhone.
iPhone XS
Hi Yarden, i dont think its fair of Apple to launch a software/feature that causes burn ins under NORMAL usage within such a short time frame. I am absolutely outraged, irregardless whether if your iPhone is out of warranty, Apple should replace it FOC. I was offended when Apple's CS tried to educate me on how to use a Phone with an OLED display. This is Apple's mistake, not the user's.
Happened to me as well. Just spent an hour with Apple Support who said they're sending my information to their engineers. I also found at least 5-6 other people on Twitter reporting the same issue.
I have an 18 month old iPhone X that has had zero burn in issues. In the 3 days since I updated to iOS 13/Dark Mode, I have a dark mode keyboard burnt into my screen.
Hello,
This is expected behavior.
"If you look at an OLED display off-angle, you might notice slight shifts in color and hue. This is a characteristic of OLED and is normal behavior. With extended long-term use, OLED displays can also show slight visual changes. This is also expected behavior and can include “image persistence” or “burn-in,” where the display shows a faint remnant of an image even after a new image appears on the screen. This can occur in more extreme cases such as when the same high contrast image is continuously displayed for prolonged periods of time. We’ve engineered the Super Retina and Super Retina XDR displays to be the best in the industry in reducing the effects of OLED "burn-in."
Yup i knew I couldn’t be the only one. I spent about 40 min talking to support also about the issue. They said to reinstall iOS 13 through iTunes to see if it fixes it. Obviously I’m not doing that because everyone knows screen burn is permanent and the damage is already done. Apple is going to have a huge problem once people start to notice this.
it's happened to me as well ! Iphone X 20 month everything is fine. after i update IOS 13 i saw the keyboard burn in ! i spoke with Apple Support and they just send me Email how to avoid burn screen! i'm very upset.
all the time i used auto Brightness and i saw more peple in Israel that says the same !
Just noticed this with my 11 pro today as my battery, time and signal statuses were starting to retain in dark mode. Lucky for me it seems to have returned to normal after switching to light mode, glad I caught this before permanent damage set in.
I have the exact same issue. Ive been using my iPhone Xs for about 12 months and ive had no burn ins whatsoever. However upon using dark mode, I have my keyboard burnt into the screen. Pretty annoyed about it. Hoping that CS will update me in regards to having the screen replaced as part of warranty.
The problem is, I don't anyone can state at this point whether the issue is actually burn-in or not.
It's more likely Image Retention, which is quite different and is non-permanent.
OLED screens are subject to both effects, but you won't "burn in" an OLED in five minutes or even fifteen or fifty. Three or more hours, perhaps.
On regular television sets, there are mechanisms provided to "exercise" the pixels to get rid of IR; nothing will remove BI.
Yeah they told me to reinstall iOS 13 using iTunes instead of over WiFi. Not sure why it was so hard to understand it’s a physical issue now, not a software issue at this point. Damage is already done. I hung up and made an appointment at the Apple store and had the phone replaced.
Right I think most of us understand that. The burn in was already there, just not noticeable with the white keyboard. However after a day of using dark mode the dark gray keyboard is now noticeable for some reason. Have yet to find an explanation as to why, but it’s there.
Can you clarify on when IR becomes BI? In my case, I noticed IR on my screen last Saturday, and it was very noticeable. Around two days later, the BI was only around 50% as noticeable but it stayed at that level until Friday when the display was replaced. Just doing some quick research on IR with OLED TVs, it seams that IR recovery is measured in minutes, not days. I'm no expert, but it seems that if we are seeing IR issues that last more that 24 hours, it starts to look like BI.
One doesn't really "become" the other, but the delineation is IR can go away, eventually, though it may take weeks or months.
Burn-in is permanent.
The only real way to tell which is which is to take actions to try and reverse IR, and if nothing helps, it's BI.
With TVs, this is typically done by use of a scrolling white bar on the display run for a day or two.
I wouldn't be surprised if some enterprising soul creates an App Store app to do just that.
I’ve had the exact same problem , and yup Apple support asking me to restart , reset , reinstall - did it all but nope ! Still there
got an Appt. in store on Thursday so I’m hoping it’s fixed - will not be happy if not !
also , won’t it just happen again if they do ???
...no. It’s not “normal”. It’s a serious flaw with OLED displays that hasn’t been worked out yet and has unfortunately been pushed out to market. It took some time, but it’s finally being made aware on some tech sites who are advising to turn off dark mode.
That's nonsense.
Its the case with any emissive display - CRTs were also prone to burn-in, even more so.
Now whether Dark Mode is inherently dangerous - that depends entirely on what is being displayed, where and for how long.
Beware of screen burn with dark mode
