iPhone 11 will not charge on wireless charging

Recently got 2 iPhone 11 for my daughters, also bought a Mophie dual wireless charging pad , one of them will not do wireless charging, any one has any idea why or it is something wrong with the phone.

Thank you for your answer.

Vanit

Posted on Sep 22, 2019 8:53 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Dec 19, 2019 10:09 AM

I am having the same issue with my brand new iphone 11. I tried two different wireless charging pads on my Iphone X and it works on both. But when I try it on the iphone 11 nothing. I restarted, updated and did everything. Nothing is working.

44 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Dec 19, 2019 10:09 AM in response to vanit209

I am having the same issue with my brand new iphone 11. I tried two different wireless charging pads on my Iphone X and it works on both. But when I try it on the iphone 11 nothing. I restarted, updated and did everything. Nothing is working.

Reply

Oct 26, 2019 1:52 PM in response to Amynw98

There are some people with this issue. Neither of our iPhones (11 and 11 Pro Max) have any issue with wireless charging.


Most people report that simply rebooting your iPhone fixes this.


Since you're new to iOS, see this link for instructions on how to reboot: Force restart iPhone - Apple Support

Reply

Dec 14, 2019 3:57 PM in response to lobsterghost1

Actually I called and Apple said that they have had several recent calls and added mine to the list. Engineering is investigating and they might release a update in the future since they are having so many calls. You can't restart your phone each time you want to put it on the charger.

Reply

Feb 24, 2020 2:11 PM in response to lobsterghost1

Rebooting only works for a short period of time, anywhere from a day to 2 weeks. My wife's iPhone 11 (green) passes all diagnostics at the Apple store, they gave her a new phone. It worked great for 2 weeks then had the issue again. We're still trying to get it resolved.


Meanwhile my red iPhone 11 hasn't had a minute of trouble. Both phones bought in November.

Reply

Oct 25, 2019 12:08 AM in response to JavierEspejo

Hi javier I tried this but still no joy it the Qi pad recognises the phone is there the load to be charging then stops in about 10 seconds came across this article as well late last night


https://www.idropnews.com/news/apples-iphone-11-may-have-a-wireless-charging-problem/121241/

Reply

Oct 26, 2019 1:27 PM in response to vanit209

I just got the 11 pro max, I’m new to apple by the way, it charge on my wireless charger just perfect for the 1st week then 3 days ago it fully stopped. I have 2 different brands and it doesn’t recognize either with or without my case. I have an all rubber case by speck. Is there not somewhere in the settings to turn wireless charging on/off like with android? So frustrating, makes me want to ship this apple back before the 14 days are up

Reply

Oct 27, 2019 6:11 AM in response to lobsterghost1

I ha e tried Lam the methods reset network / force restart and the Qi. Gather recognises it sis there but then stops charging after about 10-15 seconds. My wife’s XR phone charges as normal


Can Apple please look at this issue seriously please is it software or hardware ? Usual Apple silence

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 11 will not charge on wireless charging

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.