My new iPhone 11 keeps disconnecting bluetooth devices

SOLUTION

OK! I got Oscar at Apple. He is a big brain and has helped me FIX this!!

Here's the drill.

Connect iPhone 11 Pro to Macbook.

Backup to computer NOT to iCloud.

When backup is complete, restore software on the iPhone AS NEW. At this point do NOT restore data.

Once the phone has new software installed, BEFORE restoring data, on the car, forget the old Bluetooth connection and pair a new connection. Test calls. Mine works now where it was dropping 100% of incoming calls. Outgoing calls work as well.

Then go back to iTunes and restore data from the backup you just did a bit ago.

ENJOY!!!

Cudos to Oscar, Apple customer service wizard! (Previous TWO Apple reps told me there wasn't a problem with the phone, it was my car).

Here are Apple's update notes for iOS 13.1.2:

iOS 13.1.2 includes bug fixes and improvements for your iPhone. This update:

• Fixes a bug where the progress bar for iCloud Backup could continue to show after a successful backup
• Fixes an issue where Camera may not work
• Addresses an issue where the flashlight may not activate
• Fixes a bug that could result in a loss of display calibration data
• Fixes an issue where shortcuts could not be run from HomePod
• Addresses an issue where Bluetooth may disconnect on certain vehicles

I was having the same issue. I did a factory reset and then restored my device and still having the same issue. I called Apple support and they suggested that the issue was being carried through my backup. Did another factory reset and set up the device as new and that seemed to solve the issue for me. I don’t have much information on iCloud so I didn’t need the backup. I use google to back up my photos and contacts

Ok! I spent 1.5 hours on the phone with Apple today. They KNOW that there is a problem. They ARE trying to diagnose and release a fix ASAP. Apple engineers are not allowed or don't respond to the forums for reasonable reasons. After dealing with first level support I was transferred to a senior adviser. We talked at length about the particular issues and troubleshooted in various way to create a log for their engineers. After creating the log, she had me connect my phone to my computer. We accessed the log and uploaded it. The senior adviser completed a thorough form of explanation to send to the engineers with the log. She gave me two more things to troubleshoot and we scheduled for her to call me back on Thursday at 12:00noon. She has to give the engineers 48 hours to work on the problem before calling me back. She also emailed me the way to reach her personally and said that if I had the troubleshooting info that she asked me to do before Thursday to upload a log again (the way that she showed me how to do) or let her know what happened. She said she would call me back before Thursday at 12:00noon if there were more troubleshooting steps or questions the engineers had before then. This adviser asked me to come to this forum and ask for as many people as possible to please call Apple. This is the number (800) 275-2273. Now...this next thing is important. Please do not ask for a senior adviser initially. Because some people (like me) only have problems with bluetooth dropping calls from their cars and other have all kinds of bluetooth issues and some have other just specific bluetooth issues there is a phone tree to the advisors working on the particular area of bluetooth issues. ie...she would not have wanted me to be forwarded to a senior advisor who is troubleshooting people who are have all kinds of bluetooth issues, because she is trying to focus on just the people who just have problem with bluetooth call drops from cars. I hope that makes sense. So, be patient with the first level of support troubleshooting process as it is valuable to get you to the best senior adviser. She said that (obviously) the more people that contact them, the more information they have. The sooner they have information the quicker they will be able to resolve the issue(s). She said they simply do NOT have enough data to solve it. So please call Apple ASAP and troubleshoot!

Ok! I spent 1.5 hours on the phone with Apple today. They KNOW that there is a problem. They ARE trying to diagnose and release a fix ASAP. Apple engineers are not allowed or don't respond to the forums for reasonable reasons. After dealing with first level support I was transferred to a senior adviser. We talked at length about the particular issues and troubleshooted in various way to create a log for their engineers. After creating the log, she had me connect my phone to my computer. We accessed the log and uploaded it. The senior adviser completed a thorough form of explanation to send to the engineers with the log. She gave me two more things to troubleshoot and we scheduled for her to call me back on Thursday at 12:00noon. She has to give the engineers 48 hours to work on the problem before calling me back. She also emailed me the way to reach her personally and said that if I had the troubleshooting info that she asked me to do before Thursday to upload a log again (the way that she showed me how to do) or let her know what happened. She said she would call me back before Thursday at 12:00noon if there were more troubleshooting steps or questions the engineers had before then. This adviser asked me to come to this forum and ask for as many people as possible to please call Apple. This is the number (800) 275-2273. Now...this next thing is important. Please do not ask for a senior adviser initially. Because some people (like me) only have problems with bluetooth dropping calls from their cars and other have all kinds of bluetooth issues and some have other just specific bluetooth issues there is a phone tree to the advisors working on the particular area of bluetooth issues. ie...she would not have wanted me to be forwarded to a senior advisor who is troubleshooting people who are have all kinds of bluetooth issues, because she is trying to focus on just the people who just have problem with bluetooth call drops from cars. I hope that makes sense. So, be patient with the first level of support troubleshooting process as it is valuable to get you to the best senior adviser. She said that (obviously) the more people that contact them, the more information they have. The sooner they have information the quicker they will be able to resolve the issue(s). She said they simply do NOT have enough data to solve it. So please call Apple ASAP and troubleshoot!

If you transferred content from another iPhone you need to forget all Bluetooth devices on the new phone, restart the phone, and add them back. I'll be happy to provide a detailed explanation of how spread spectrum communications works if you insist, or you can take my word for it based on my 50 years' experience in advanced communications technologies.

JaredTully is not going to fix anything. And neither is anyone else in this user-to-user technical support forum.

What troubleshooting steps have you taken to resolve the problem with YOUR car and YOUR phone? Here are some basic steps you should try:

• In the Highlander, go to BlueTooth settings and delete the phone.
• Turn off the vehicle.
• On the phone, go to Settings/Bluetooth and "forget" the Highlander.
• Restart your phone -->Restart your iPhone - Apple Support
• Start the vehicle.
• Put the Highlander into Pairing mode.
• On the phone go to Settings/Bluetooth and pair the phone with the Highlander.

See if these steps fix the problem. If they don't go to Settings/General/Reset - Reset Network Settings.

If that still doesn't fix it contact Apple Support using the link at the top of this page. BTW, the first thing they will do is have you repeat the above steps.

I finally took my iphone 11 into the Apple Store. The technician turned off Voice over LTE (VoLTE), and that seems to have helped. I did remove my phone from my 2016 Sequoia and the Sequoia from my bluetooth on my phone, restarted my phone, and then re-added my car to bluetooth again. I haven't had any drops in a few days although sometimes the quality isn't good over bluetooth, but so far so good.

VoLTE is found in Settings>Cellular>Cellular Data Options. The tech said the phone may com with VoLTE automatically turned on. I'm on Sprint, and VoLTE is new to them and it doesn't always work well, causing dropped calls, faulty Bluetooth, and other problems. It may not work for everyone, but I'm hopeful that it has fixed my problems.

Mine was too. It would show up on my Jeep's display for a few seconds the gone. I was also having a problem with random restarts. I went to the Apple Store they replaced the phone he said it was a bad logic board. He suggested not to restore from iTunes to download my apps from the app store. So far so good with both issues.

IOS 13.1.3 was released today. Fixed the problems on my Phonak hearing aids. No longer dropping connection.

IOS 13.1.3 was released today. It fixed my connection problems. I am no longer dropping connection.

I’m checking in. I have a Toyota Sienna 2017 and Bose Quiet Control 30 headphones and Bluetooth in both devices are now completely functional since 13.2 update. Apple had contacted me to ask for me to check and let them know. Which I did. After you do the update I think it would be helpful to Apple, yourself, and everyone else to let Apple know if yours is working now and, if so, what cars/devices are working and vice versa, if they still aren’t working, check in with Apple to let them know what devices aren’t working. They’re definitely making progress. I’m proof.

If you transferred content from another iPhone you need to forget all Bluetooth devices on the new phone, restart the phone, and add them back. I'll be happy to provide a detailed explanation of how spread spectrum communications works if you insist, or you can take my word for it based on my 50 years' experience in advanced communications technologies.

deb4843 wrote:

I was on Apple support tier one for quite awhile last night. I thought I was headed to tier 2. Tier one returned to the phone and said tier 2 wanted to know if my 2 bt devices were close together and perhaps interfering with each other. Uh. Isn’t that the very definition of blue tooth - lack of interference.

Uh, no, that isn’t the very definition of Bluetooth, which is a spread spectrum technology (Invented by Hedy Lamarr, BTW) that depends on the randomness between the frequency changes used by other nearby devices. But as it is random it is very sensitive to interference, especially when a lot of devices are sharing a small space.

Here’s some information on that subject—>Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support.

Same here with a plantronics headset explorer 55!

Worked great on iPhone X w/ 13.3.1 and keeps disconnecting on iPhone 11

what‘s weird is this:

the headset tells you initially after turning it on: „Power On, Talk Time xxx hours, phone 1 is connected“ - then, out of the blue, it says the same thing after sometimes 1 minute, sometimes 4 minutes, except it then says: „..... no phone is connected“ since the iPhone dropped the bt-Connection.

But here‘s the fix that works for me ;-) :

if you now go into the bt-settings on your iPhone and actively click on this bt-device, it again says: „... phone 1 connected“ and then keeps the br-connection like it is supposed to😜

so for me it seems like there is an issue w/ the automatic re-syncing of an already paired device...

it’s really messed up though - and trust me on this: Steve Jobs is turning like a maniac in his grave since something like this would have never happened under his reign...

they should put some magnets on the dude and install some coils around his coffin!! This would be the cleanest generator on the planet 😎

please share if the manual activation fixes the issue for you - so this might point the developers in the right direction