My new iPhone 11 keeps disconnecting bluetooth devices

Still frustratingly constantly disconnecting from my car Bluetooth. It’s rare for me to get a phone call that isn’t disconnected from the blue tooth to the handset. It’s definitely not safe for me to plan on using when I need to be hands free.

Hi everyone, 13.1.2 clearly did not fix the issue. I know this is an official forum, and that's great, but let's hammer the bug report system as well. It's easy to log in and fill out a bug report. Use the iOS / iPadOS tab, select Bluetooth, and write as specific a report as you can. Be sure to mention your phone is an iPhone 11 (Pro or whatever model). This might help!

Go to: https://feedbackassistant.apple.com

This problem has been existing for a while now and needs to be resolved ASAP! Call being dropped, gps disconnecting, etc. the issue is Bluetooth connection with vehicles. Apple please fix the problem.

This is getting ridiculous. I was on the fence about switching to Android when I bought this phone. Decided to stay with Apple. Severely regretting my decision. My ride home is usually when I return my missed calls and now have to turn the Bluetooth off and use speakerphone. Update did nothing for me

Hi everyone. Hi Apple.

Seems like it's still an issue, even after 13.1.2. I think I'm seeing an improvement, though (car and one BT speaker working OK, others not so much), so maybe it's being addressed incrementally. Remember to file a bug report if you haven't already.

Note also that your return window, if you're a new owner like me, is 14 days. Keep those old phones!

Me too. I have an iPhone 7 with iOS 13.1.2 and Plantronics Voyager Focus UC (B625) Headset.

The Headset is double-paired with my iPhone and work PC. On the phone I listen to Music and Podcasts, on the work PC i do VoIP calls.

Since iOS 13, the volume on the phone gets muted whenever i pause for a few seconds or take off the headset. I then have to turn up the volume manually, else it stays muted on resumed playback. The phone mutes the headphones every few seconds when no audio is being streamed, which manifests in a bluetooth volume bar notification on the left.

About once a week, the iPhone's Ringtone gets boosted to maximum, though i have it muted at all times.

Worst of all however is that the bluetooth connection gets dropped while streaming audio from the phone and i get a call on the PC. It just drops the connection to both the iPhone and PC. The headset then reconnects, first to the phone then to the PC, but this takes so long that i often miss the calls.

This happened in iOS 11 and 12 as well, but only once per week. Now there's a 50-75% chance with every call.

My 11 pro constantly (like 3 times within the same song) disconnects from Bluetooth and automatically reconnects within seconds. Super annoying. My phone is up to date in software. I did all the steps Apple suggests to no avail.

iOS 13.1.3 same issue in my Mini JCW 2019 with CarPlay. Keeps connecting and disconnecting - Bluetooth connecting switches constantly from Mini Wireless CarPlay from car to phone. So still not working and unusable.

I don't known if this will help, but I hope it does. My wife and I have the same phone, but she does not experience the bluetooth crackling and disconnect calls. However, I did. I change the SIM, re-pair all bluetooth devices. Today, I decided to go to apple store, which they ran diagnostic on the phone. The diagnostic results showed that everything was fine with the phone. So, we backed-up the phone, and wiped the phone clean. However, instead of restoring from backup, we setup as a new phone. This seems to fixed the issue on my phone. I talked to my wife for about one hour, and everything was fine. The only thing that sucked is that I had to manually re-download all the apps that I had.

So, it seems that my first restore to iPhone 11 had something corrupted.

I hope this helps. Good luck

I don't known if this will help, but I hope it does. My wife and I have the same phone, but she does not experience the bluetooth crackling and disconnect calls. However, I did. I change the SIM, re-pair all bluetooth devices. Today, I decided to go to apple store, which they ran diagnostic on the phone. The diagnostic results showed that everything was fine with the phone. So, we backed-up the phone, and wiped the phone clean. However, instead of restoring from backup, we setup as a new phone. This seems to fixed the issue on my phone. I talked to my wife for about one hour, and everything was fine. The only thing that sucked is that I had to manually re-download all the apps that I had.

So, it seems that my first restore to iPhone 11 had something corrupted.

I hope this helps. Good luck

I agree with you MikQuadrat.

I did that yesterday. I disconnected all my bluetooth devices, factory reset my phone. And instead of using itunes, a recovered my contacts with Google and set up my phone as new, manually. That seemed to do the trick. No more disconnecting from my car Bluetooth so far

After two contacts with the Apple Support today and after having reinstalled iOS13.1.3 via iTunes/Finder nothing changed. Even a fresh setup of the phone (no restore from iCloud) did not change the situation.

The Apple Support now told me I need to update software in both of my cars - it's not their fault.

I asked for the conditions to return my iPhone 11 Pro...

Spent 30 minutes at the Genius Bar last night and it wouldn't do it. 12 minutes after I left the mall it would. Spent another 90 minutes at the genius bar today and was able to show it over and over and over. Tested on an iPhone 8 and iPhone 8 Plus running 13.1.2 and 13.1.3 respectively. Both were rock solid. Re-paired to my 11 Pro, immediately disconnected again.

Replaced my phone under warranty. Got home, updated everything, and after 5 minutes connected ... headset disconnect.

*sigh*

I guess I'll live with it until they fix iOS

It’s sounding more and more like a hardware problem. Tried to pair with sony headset and beats headset with no luck. I could connect to megaboom and Phonak hearing aids. I’m about ready to return my 11 pro max

The only poor answer they give you is you have to upgrade your accessorie‘s (headset, car handsfree erc.) firmware - „new software, new conditions“. That‘s what they told me

epic fail! The press should pick up this more intense.

(sorry for no better news)