My new iPhone 11 keeps disconnecting bluetooth devices

Ok! I spent 1.5 hours on the phone with Apple today. They KNOW that there is a problem. They ARE trying to diagnose and release a fix ASAP. Apple engineers are not allowed or don't respond to the forums for reasonable reasons. After dealing with first level support I was transferred to a senior adviser. We talked at length about the particular issues and troubleshooted in various way to create a log for their engineers. After creating the log, she had me connect my phone to my computer. We accessed the log and uploaded it. The senior adviser completed a thorough form of explanation to send to the engineers with the log. She gave me two more things to troubleshoot and we scheduled for her to call me back on Thursday at 12:00noon. She has to give the engineers 48 hours to work on the problem before calling me back. She also emailed me the way to reach her personally and said that if I had the troubleshooting info that she asked me to do before Thursday to upload a log again (the way that she showed me how to do) or let her know what happened. She said she would call me back before Thursday at 12:00noon if there were more troubleshooting steps or questions the engineers had before then. This adviser asked me to come to this forum and ask for as many people as possible to please call Apple. This is the number (800) 275-2273. Now...this next thing is important. Please do not ask for a senior adviser initially. Because some people (like me) only have problems with bluetooth dropping calls from their cars and other have all kinds of bluetooth issues and some have other just specific bluetooth issues there is a phone tree to the advisors working on the particular area of bluetooth issues. ie...she would not have wanted me to be forwarded to a senior advisor who is troubleshooting people who are have all kinds of bluetooth issues, because she is trying to focus on just the people who just have problem with bluetooth call drops from cars. I hope that makes sense. So, be patient with the first level of support troubleshooting process as it is valuable to get you to the best senior adviser. She said that (obviously) the more people that contact them, the more information they have. The sooner they have information the quicker they will be able to resolve the issue(s). She said they simply do NOT have enough data to solve it. So please call Apple ASAP and troubleshoot!

Ok! I spent 1.5 hours on the phone with Apple today. They KNOW that there is a problem. They ARE trying to diagnose and release a fix ASAP. Apple engineers are not allowed or don't respond to the forums for reasonable reasons. After dealing with first level support I was transferred to a senior adviser. We talked at length about the particular issues and troubleshooted in various way to create a log for their engineers. After creating the log, she had me connect my phone to my computer. We accessed the log and uploaded it. The senior adviser completed a thorough form of explanation to send to the engineers with the log. She gave me two more things to troubleshoot and we scheduled for her to call me back on Thursday at 12:00noon. She has to give the engineers 48 hours to work on the problem before calling me back. She also emailed me the way to reach her personally and said that if I had the troubleshooting info that she asked me to do before Thursday to upload a log again (the way that she showed me how to do) or let her know what happened. She said she would call me back before Thursday at 12:00noon if there were more troubleshooting steps or questions the engineers had before then. This adviser asked me to come to this forum and ask for as many people as possible to please call Apple. This is the number (800) 275-2273. Now...this next thing is important. Please do not ask for a senior adviser initially. Because some people (like me) only have problems with bluetooth dropping calls from their cars and other have all kinds of bluetooth issues and some have other just specific bluetooth issues there is a phone tree to the advisors working on the particular area of bluetooth issues. ie...she would not have wanted me to be forwarded to a senior advisor who is troubleshooting people who are have all kinds of bluetooth issues, because she is trying to focus on just the people who just have problem with bluetooth call drops from cars. I hope that makes sense. So, be patient with the first level of support troubleshooting process as it is valuable to get you to the best senior adviser. She said that (obviously) the more people that contact them, the more information they have. The sooner they have information the quicker they will be able to resolve the issue(s). She said they simply do NOT have enough data to solve it. So please call Apple ASAP and troubleshoot!

I troubleshooted with a senior advisor at Apple and they know that there is a problem. They are trying to diagnose and release a fix ASAP.  The more people that contact them, the more information they have, the sooner they have the information, the quicker they will be able to resolve the issue(s). They simply do not have enough data to solve it. I was asked to communicate this on this forum. So please call Apple ASAP and troubleshoot with them. iPhone technical support: (800) 694-7466 (800-MY-IPHONE)

It appears to me now that Bluetooth 5.0 devices are good, and that Bluetooth 4.x and 3.x devices are the ones that won't stay connected for my iPhone 11 Pro.

I bought a new Bluetooth 5.0 headset since I need to use my phone for work every day and I have only had one disconnect event in 2 full days of use. My Bluetooth 3.x headsets were disconnecting every 10-30 seconds. I'm hopeful that the steady connection using BT 5.0 remains, but they really need to get the previous versions working correctly. You can't just release a new phone and say it's not backward compatible with a huge swath of commonly used products out in the wild!

Interestingly, I have had zero problems between my iPhone 11 Pro and an old "Amazon Basics" Bluetooth adapter that uses version 4.x, but huge problems with a Sharkk speaker that uses 4.x. (I can't seem to retrieve information on which version of BT 4 each uses.) It pairs right away but usually disconnects after 10 seconds or so, then successfully pairs again on its own, then disconnects, over and over. I've tried it on several occasions and it's intermittent; one time it didn't disconnect for an entire day. Extremely frustrating but glad it might be on Apple's radar.

UPDATE: I called (800) MY-IPHONE and they wanted to call me back when I could have my iPhone and the problem device with me. He told me it's probably a problem with the device I'm trying to connect to, which I told him makes no sense since my iPhone 6 works perfectly with it. But anyway I'm hoping that the more calls there are, the more likely it's on their radar.

I’m less convinced it’s the Bluetooth version now. The BT 5.0 headset stays connected when not on a call, but has disconnected and reconnected twice while on calls now. My BT 3.0 headsets never disconnected within calls. Glad to hear more people sharing their experiences though

Apple did tell me the more calls with affected devices the sooner they will have a resolution. The things the senior advisor I spoke with was looking for were:

1) operating system. If your iPhone 6 works with it and your iPhone 11 doesn’t, but you’ve updated your iPhone 6 to 13.1.3 and both phones are running on iOS 13.1.3 then that is helpful information they need.

2) Also, there are a number of troubleshooting steps the first level advisors are supposed to do before they transfer up a level. They can’t have every first level advisor trained to problem solve at the level of a senior advisor and they need the first level advisors to go through all the initial resolution steps so they learn what does work and what doesn’t work before transferring up a level. Also, as you move up the phone tree they are attempting to get you to someone dealing with your specific Bluetooth issue(s) (there are numerous variations on a theme)

2) Why do some iPhone 11s not function with Bluetooth correctly. My iphone 11 pro max Bluetooth disconnects from my Toyota Sienna 2017. The homework I was asked to do before the advisor calls me back tomorrow is to pair my iPhone 11 Pro Max with my husband’s Mercedes and see if it drops in his car. She already knows that my husband’s iPhone 6 (with iOS 13.1.3) is not disconnecting when he pairs with either vehicle.

3) one of the updates already fixed some Bluetooth issues that they were able to figure out. I took comfort in the fact that at least the Apple advisor I spoke with openly acknowledged the ongoing issues and showed genuine concern about getting it fixed.

so, yes, we ALL need to call Apple at (800) MY-IPHONE.

My new 11pro disconnects Bluetooth connectivity about 6 minutes into a call. It is so frustrating. I have installed the latest update 13.3 and no luck! Driving me nuts . My car is a 2018 Toyota Highlander

I have done my homework for Apple.

1) I paired my iPhone 11 Pro Max to my husband’s Mercedes. I made a call. No problem. Finally said thanks to my guinea pig friend after 16 min on the line with no disconnect.

2) I went back to my Toyota Sienna 2017 and had to re-pair it to start off with, again. Then the Bluetooth disconnected my phone from the car 1.5 min into a call.

I had to re-pair the phone. Again.

3) Then, my next homework assignment from Apple was to ignore/forget/disconnect my Versa watch from my phone Bluetooth and see if the call dropped. Yup, next call still dropped in 1 min 27 seconds.

Had to re-pair to phone again.

Just giving the blow by blow.

My next follow-up call from Apple is tomorrow at noon.

Please keep calling Apple everyone.

(800) MY-IPHONE

Thanks. I personally think this will not help as I had set-up my iPhone 11 Pro as a new phone (no restore from cloud); I experienced the same bluetooth issues as with a cloud restore. Maybe this helps in other cases; would be interested to hear more.

The reset of network settings did not help with my bluetooth connecting to my Porsche Panamera. Still need to hold to my ear and keep bluetooth disabled while driving. Sure hope apple has a fix for this issue. Hard to believe they would not have these issues when beta testing this phone.

all that is crazy. since hardreset did solve it for say 5-8 times i had to shut down it fir different reasons and had it turned off for a while and since then i had no issues now for 4 consecutive days....

despite that i called apple and just asked the guy to just report the bug in order create bug reports....

FIRST, this is a user-to-user forum. Apple does not participate. So "PLEASE FIX APPLE" is like shouting down a sewer.

Did you restore the iPhone 11 from a previous phone? If you did it probably restored the Bluetooth settings, which will be different on the new phone. So go to Settings/Bluetooth and Forget previous paired devices. Then go to the devices themselves and forget the iPhone (you may have to reset the hearing aids).

Then pair them as if they were new devices (which they now are).

I’m checking in. I have a Toyota Sienna 2017 and Bose Quiet Control 30 headphones and Bluetooth in both devices are now completely functional since 13.2 update. Apple had contacted me to ask for me to check and let them know. Which I did. After you do the update I think it would be helpful to Apple, yourself, and everyone else to let Apple know if yours is working now and, if so, what cars/devices are working and vice versa, if they still aren’t working, check in with Apple to let them know what devices aren’t working. They’re definitely making progress. I’m proof.