My new iPhone 11 keeps disconnecting bluetooth devices

My new iPhone 11 keeps disconnecting bluetooth devices (happens both with Bose QC headset and Skoda car Bluetooth)

I did not see this behaviour on an iPhone X running IOS 13 beta.

Anyone having the same problem? Or even better: a solution?


(This question is about iPhone 11, but Apple apparently didn't take the time to update the "What device is this about"... )



[Re-Titled by Moderator]


iPhone

Posted on Sep 23, 2019 12:42 AM

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Posted on Nov 9, 2019 2:44 PM

SOLUTION

OK! I got Oscar at Apple. He is a big brain and has helped me FIX this!!

Here's the drill.

Connect iPhone 11 Pro to Macbook.

Backup to computer NOT to iCloud.

When backup is complete, restore software on the iPhone AS NEW. At this point do NOT restore data.

Once the phone has new software installed, BEFORE restoring data, on the car, forget the old Bluetooth connection and pair a new connection. Test calls. Mine works now where it was dropping 100% of incoming calls. Outgoing calls work as well.

Then go back to iTunes and restore data from the backup you just did a bit ago.

ENJOY!!!

Cudos to Oscar, Apple customer service wizard! (Previous TWO Apple reps told me there wasn't a problem with the phone, it was my car).

237 replies

Oct 7, 2019 9:55 AM in response to Lars Ribe

I am experiencing similar issue with my new iphone 11 and my bluetooth headset WI 400. My headphone worked fine with my old iphone 7 plus.


On iphone 11 headphone works fine when I am playing music. But it keeps getting disconnected when I am on call. I have tried everything (latest ios updates, soft reboot, hard reboot, network setting reset etc.) but it still doesnt work.


Need some advise. Please help!

Oct 31, 2019 6:59 AM in response to Lawrence Finch

New iPhone 11 Pro.

I'm having the same issues disconnecting from Bluetooth . I've forgotten and then re-paired phone and car. Have done the same with hearing aids, but still get disconnected. I've done hard re-set of the phone. The only thing I have not done is a complete wipe of the phone and re-install everything from scratch. We really need your help, Apple!!!

Dr. Bill Atwood

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My new iPhone 11 keeps disconnecting bluetooth devices

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