My new iPhone 11 keeps disconnecting bluetooth devices

My new iPhone 11 keeps disconnecting bluetooth devices (happens both with Bose QC headset and Skoda car Bluetooth)

I did not see this behaviour on an iPhone X running IOS 13 beta.

Anyone having the same problem? Or even better: a solution?


(This question is about iPhone 11, but Apple apparently didn't take the time to update the "What device is this about"... )



[Re-Titled by Moderator]


iPhone

Posted on Sep 23, 2019 12:42 AM

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Question marked as Top-ranking reply

Posted on Nov 9, 2019 2:44 PM

SOLUTION

OK! I got Oscar at Apple. He is a big brain and has helped me FIX this!!

Here's the drill.

Connect iPhone 11 Pro to Macbook.

Backup to computer NOT to iCloud.

When backup is complete, restore software on the iPhone AS NEW. At this point do NOT restore data.

Once the phone has new software installed, BEFORE restoring data, on the car, forget the old Bluetooth connection and pair a new connection. Test calls. Mine works now where it was dropping 100% of incoming calls. Outgoing calls work as well.

Then go back to iTunes and restore data from the backup you just did a bit ago.

ENJOY!!!

Cudos to Oscar, Apple customer service wizard! (Previous TWO Apple reps told me there wasn't a problem with the phone, it was my car).

237 replies

Nov 11, 2019 9:25 PM in response to Lars Ribe

This is the second iPhone Pro I’ve had in the past 2 months and I’ve needed to take both back from day 1. Countless conversations with Apple and tech, they have nothing to add other than, reset, replace or update iOS. I don’t have the time nor energy to do this again. It shouldn’t be complicated. Apple have products and services, in order to sell them they know how to fix them, for the most part. They just put most problems down to iOS. iOS hasn’t fixed anything with both these phones. I continue to have more than 11 consistent and unbearable problems. Shouldn’t have to update devices every month or so. If they can’t fix something I’m guessing it’s unfixable. So I’m adding this to the list of problems that have no solutions. Also added to the list of reasons why I do not like IPhones. I’ve been with Apple for most of my life and too many apps, features and files are exclusive to just throw everything away and switch, so ofc I will stay like most people.😒

Dec 5, 2019 3:27 AM in response to Lars Ribe

I’m glad to see I’m not the only one with this issue, apple really needs to resolve thus issue because sending out faulty phones for more than 5 Consumers really isn’t a good look on them, my Bluetooth constantly keeps disconnecting automatically from devices I pair to, which is strange since it’s a 2019 brand new iPhone 11 pro Max. ITS ANNOYING HAVING TO KEEP RECONNECTING CONSTANTLY! more than 4 times within a 30 minute period it just doesn’t hold its connection.

Dec 5, 2019 6:51 AM in response to Lars Ribe

I just got my iPhone 11 about one week ago from now and I’m having the exact same issue as you. I haven’t had it disconnect from my Skoda yet but I’m having trouble with my Bose headphones right this minute. I already thought about running down to the apple store and claiming my apple+ coverage but it seems to be a software issue so the best be fixing it

Dec 18, 2019 8:04 PM in response to Lars Ribe

2015 Toyota Highlander and I just Updated to the newest iOS 13.3. The radio just shuts off and restarts the entire time my iPhone 11 is connected via Bluetooth. The dealership can’t do anything to fix the problem because it’s a software issue. This is ridiculous Apple! I now can’t make a hands free phone call in my car so I’m not only skirting the danger of being distracted and causing an accident, I’m also at risk of getting a huge ticket/fine. Is Apple going to pay for that for me because they can’t get their software straight? 😡

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My new iPhone 11 keeps disconnecting bluetooth devices

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