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My monthly challenges have disappeared from the Activity app

All the monthly challenge badges that I have complete so far this year have disappeared, as well as my current month’s progress, and one of the special challenge badges. All my workouts are still showing up though so an Apple store employee directed me here. Has that happened to anyone else? iPhone 11 Pro, iOS 13.

Posted on Sep 23, 2019 5:15 AM

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Posted on Sep 25, 2019 10:07 AM

So annoyed, just swapped from my iPhone 8 Plus to iPhone 11, created a backup prior to setting my new phone up to make sure I wouldn’t lose any data and upon setup of my iPhone 11 I have lost all my monthly challenges apart from June and August 2019 (I had every single one) and my September challenge which was near completion is also now gone!! I got my Apple Watch series 4 in December 2018. Ive also noticed upon comparison with my iPhone 8 Plus that some of the ‘workout’ badges display different ‘bests’ (the record is shown for differing amounts of calories on my new device, almost as though not all my workouts synced properly, further, both phones display different amount of move goal (200%, 300% and 400%) badges. I’m very confused and annoyed and I hope this gets fixed as I loved the awards page!!!!

131 replies

Nov 12, 2019 3:36 AM in response to DaisyJohnson

So, what I was finally able to do was to do a hard reset of my new phone and then restore my new phone from my old phone instead of from the cloud. It gave me back all the challenges that were still on the old phone. The only exceptions were that it dropped off about half of my 200% awards but everything else was there. I know that doesn’t help those of you who’ve already sent back your old phone, but someone coming across this problem now could try this 😉

Dec 3, 2019 2:52 PM in response to DaisyJohnson

I have the same problem.

restored the iPhone to factory settings and waited until all is loaded on the phone again from iCloud.

all medals and badges were complete. Then after an hour or so the special medals were gone. away. Like they would have been never here before.


several restarts of the phone doesn’t solve the issue.


i guess, it’s the right moment to replace this watch by another non-Apple smartwatch.

Dec 7, 2019 12:55 AM in response to DaisyJohnson

I had the same problem. Actually upon switching to iPhone 11, all my awards had gone. Next day though, miraculously all appeared except for the monthly challenges. Now it doesn’t even show this month’s challenge to meet. Before switching to new phone, I backed my old one and restored iPhone 11 from that backup. I also first unpaired Apple Watch from the old phone then paired it with the new phone restoring from the back up. So I did everything that the Apple Support people told you should have done, the monthly challenges still disappeared. Therefore I don’t think the problem is with the watch. It has to be with the new IOS that comes with 11. It looks like as if Apple decided to get rid of monthly challenges with the new IOS. Otherwise it should at least show the December challenge to meet. I do hope they are able to fix it. Because I also enjoyed having them.

Jan 18, 2020 12:09 PM in response to Kohallal

I know how frustrating this can be. If it’s only been a few days since you got your new iPhone it very possible that the monthly challenge awards you are missing will reappear. Completely agree that this is incredibly inept on Apple to not have a smooth seamless transfer on these awards. It makes no sense whatsoever when you’ve made backups etc and they vanish.

My monthly challenges have disappeared from the Activity app

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