My new iPhone keeps asking me to put in a random Apple ID password

exact same issue on my iphone, uninstalled all suspicious apps, deleted all purchased music, but sign-in request keeps poping up every single time I start up my phone or everytime I reconnect it to wifi/data network. I have no idea where this Apple ID comes from, my device is brand new and had no pevious owner. How can I get rid of that popup ?

Same issue with my iPad. Keeps asking for Apple Id password every time I open it after a few ours of being closed (not restarted)

Happened again yesterday. When you are restoring are you restoring from backup?

My AppStore started wigging out a couple of days ago. I consequently logged out of iTunes and AppStore. So far so good do almost 3 days.

Give it a week. Then update. See what happens. Consider 13.3 has now been replaced. With 13.3.1

Me too.

I’m an ACSP and a part of the Apple Consultants Network.

I’ve never seeing this before.

I’ve raised a ticket with AppleCare. Hoping it will get escalated to engineering. I’m not wiping my phone or watch.

hi guys,

i seem to have the same issue. As soon as I’ve updated to the new software platform I’m now getting this random Apple ID popping up on my phone asking to add password.

[Personal Information Edited by Moderator]

During the holidays the issue was gone. This evening, it started again.

The Apple support staff now asked me to start a system diagnosis on my Iphone and provide them the files.

I will keep this thread updated as soon as I have any news.

Interesting I haven’t had this issue yet.

I erased my watch and started fresh and have had 3 prompts since then but none since 29 Dec. I’m on specialist support with Apple keeping logs and screenshots if they occur again they will be escalating the issue to engineering. I’m hopeful it’s gone but I’ve had weeks of no prompts then them appearing again. Will post with updates when they happen.

Hi Stephen,

i spoke with Apple care about this issue some 3 weeks ago in regards to this problem with the unknown Apple ID popping up on both my iWatch and iPhone XS Max. They informed me that their tech team are onto this security issue and will be releasing a patch sometime soon.

i hope this helps

Aaron

I am having this very same issue. After updating to IOS 13.3, I started being prompted on my Apple watch for an unknown Apple ID (mackey_2311@hotmail.com). I click cancel and it appears on my phone.

I also have been in contact with Apple. I have repaired my watch, it has not third party app, no podcasts or music. It was ok for a couple of days, but has since started to happen again.

I'm not sure if Apple knows how to troubleshoot this issue.

I have the same issue. The random email popping up on my watch and iPhone is aealston@bigpond.com.

I have no association with this email id, yet the devices keep asking me for the password.

Any solution will be welcome.

Hi Aaron. Thanks. I hope they do. It’s infuriating to say the least. It’s almost rendered my Apple Watch unusable. I’ve re-paired for the second time today and set up as a new watch, not restored from a backup. So far so good, but not holding my breath.

Nope. At least for me it has nothing to do with any music or App associated with another Apple ID. I do not have any music locally on my Apple Watch or Iphone. Neither is there an App purchase made with another account.

So far I am sending system diagnosis files pretty regularly to Apples engineering. Lets see if they find something.

Yesterday i installed a new app. When asked to register within the app I chose „apple.com“ as the preferred method. As soon as I have hit this button, the prompt appeared on my watch again. After dismissing it there it popped up (as usual) on my Iphone.