iPhone 11 on iOS 13 having Bluetooth connectivity issues

I have been having this issue since the day I got my iPhone 11 Pro Max (when it came out last September). The phone usually connects fine initially, then starts cutting in and out before finally disconnecting completely. Happens on every Bluetooth device I try to use, and happens over and over again each time.

• Wireless CarPlay
• Bose Resolve+ speaker
• Bose QuietComfort 35
• AirPods Pro (on occasion)

I asked a friend who was an Apple technician and he recommended resetting all content and settings and setting up as new phone. Did that, didn't work. And I had to completely reconfigure every single setting I had on my phone. Took months to find them all. Updated the software on my BMW, didn't work. Updated the software on my Bose devices, didn't work. Talked with Apple Support over the phone. They did several remote diagnostic tests, couldn't find anything. Recommended I make an appointment with the local Apple Store. Made an appointment, spent hours in the Apple Store, "couldn't replicate the issue," agreed to swap out the iPhone itself. Came back a week later, set up new phone (couldn't restore from backup, had to reset all settings again), worked fine for a day, then right back to the same issues. Clearly it's not the hardware — I'm on #2. Clearly it's not the devices I'm connecting to — they're ALL up-to-date and ALL doing the same thing, and they ALL connect to other Apple products (my iPad, my MacBook, other iPhones) just fine.

How has this gone on for almost a year?? Clearly there are plenty of others having the same issue and Apple is aware. CarPlay is basically useless; I can't rely on taking a phone call on it because it will almost certainly disconnect in the middle of it. I can barely make it through a song without it sounding like a scratched CD. Since it's Wireless CarPlay, there isn't an option to just plug it in and go around Bluetooth. Not only is it inconvenient; I had to pay BMW $300 just to enable CarPlay when I bought it last year! P.S. it worked perfectly on my iPhone X.

With all of these issues it's awfully hard to want to keep spending $1,200 on new iPhones every time they come out.

It has to be a newer Android phone, like a Galaxy S20+.

Older Android phones work just as older iPhones do.

I know the following cars work perfectly with Bluetooth and an 11 Pro Max, or at least they did with mine:

• 2011 Toyota FJ Cruiser
• 2019 Chrysler 300

Along with the following BT devices:

• Apple AirPods Pro (firmware 2B588)
• Denon D-M41 Micro Desktop Stereo
• Jeff Lynne's ELO Portable Mini Speaker (Unknown manufacturer, came free with a ticket package)

It's very important that you delete all BT associations from both your phone and your device and try re-pairing, an don't forget to power cycle the device.

I had an issue where suddenly I could no longer pair with my Denon stereo, no matter what I did, until I unplugged the Denon from the wall for a few minutes and plugged it back in, and my phone paired right away.

Fredthelegtaxidriver wrote:

William might not be an APPLE plant, just somebody that hates to admit they wasted money on a new item.

Why? I have zero issues with my 11 Pro Max, it connects perfectly to everything I've tried including my car (a Toyota), AirPods Pro, and a cheap "free" Bluetooth speaker I "won."

However I don't have an Apple Watch.

It's fascinating that I get called an Apple plant for pointing out the obvious logical conclusion:

• There is no command any Bluetooth device can send to tell a car entertainment system to reboot.
• There is no command any Bluetooth device can send to tell a car entertainment system to hang.
• So if using it with an iPhone 11 causes either to happen, it's not the phone's fault.

Sure, other issues could be a bug on either side, but the car entertainment one puts the fault squarely on the entertainment system.

That is more or less exacty the same issues that I am seeing in my Jag.

• Phone Connects and seems ok.
• When it rings I try and answer the call but I can only hear sound through the phone.
• Jaguar infortainment system then freezes until I turn off the bluetooth on the phone but the call is still active.
• I then need to pair the phone with the car again.

It's definetly a phone issue, I just wish Apple would own the problem.

I'm having the same issue with my 64gb black iPhone 11 running OS 13.1. When connected via bluetooth to my car, the connection drops and reconnects at random.

With my Beatsx headphones, there is a window that appears when pairing. The button to tap goes from "Connect" to "Done" once paired:

However, after pairing, the little window continues to pop up, basically every time I pick the phone up to use it. This actually happens even if my headphones are connected to a different device. I paired with my laptop just to troubleshoot and see if the issue was with the headphones, and the entire time, the window kept popping up on my phone. I have to swipe down to get rid of the window, and it pops back up again after a few minutes. This time there is no "Connect" or "Done" button to tap.

The connection also drops out randomly when using the headphones for a while. It disconnects and reconnects by itself, like it does in my car.

I tried a variety of potential fixes, including "Forget this device," doing a hard reset on both the headphones and the phone, "Reset Network Settings," and even a factory restore of the phone to start from scratch. The issue persists. I'm glad to see others are experiencing the same issues and it's not just a faulty phone. Hopefully Apple will figure this out soon, because it's pretty annoying.

So I've borrowed my friend's 2019 BMW X3 and his Galaxy S10 to test the BT connections. The pairing process went as expected, except one thing. There was an additional step of verifying and confirming the matching pairing passcode (passkey) displayed on my iphone 11 and the audio display on X3. This didn't happened on my 2018 Toyota Highlander when pairing my iphone with it. But then when I paired S10 with my Highlander, the passcode (passkey) matching step was also there.

Have you guys noticed this extra step when pairing your iphone with the car audio system? I think missing this step is the cause of the BT link getting disconnected during the phone calls with my Highlander. By the way, the BT link dropping issuef during phone calls didn't happen on my friend X3 and my iphone11.

Found out how to get it to work. When it asks you would you like this app to access Bluetooth? Or what ever it says says yes. If you already said no, go to settings-privacy-Bluetooth-turn all of them on. It’s just work for me

Updated to 13.1.3 today and calls continue to drop. Music still plays just fine, but once I try to make a call everything goes haywire. Had high hopes for the latest update, but another let down. Tried several times to get support from Verizon and Apple, but nothing has helped. This is definitely the last iPhone I will be purchasing. Would’ve returned weeks ago if I could, but my 14 days are up. Worst purchase I’ve made in some time.

As I mentioned before, I have a VW Golf and unstable bluetooth experience with my new iPhone 11 (iOS 13.1.3), which use LTE network. I visited Apple Store for this problem and Genius solved my problem. I would like to share the solution, It may help others: Open settings app, click Cellular, click Cellular Data Options, click Voice&Data, Choose LTE&VoLTE off not on (my default was LTE&VoLTE on, so it was the problem) Also Genius looked all hardware test and there is no any problem in the device, He said that 'There are some problems about Airpods connectivity, next update could be a solution".

I have iPhone 11 Pro Max running 13.2 and i also have bluetooth issues. I was able to catch the event using Console app. Here's the log:

Since it says Hardware error, does this mean i need to replace the phone or do you think this can be solved via software update?

I received an email from Apple Engineering regarding 13.2.2. I didn’t see anything in the release notes, but there must be something in it to address the ongoing BT issues. Anyway, I installed 13.2.2 last night. I made two long calls this morning and had no issues. I don’t want to get too excited but maybe they found a solution.

When I upgraded to my iPhone 11 Pro I discovered that only Bluetooth pairing to my  Watch and AirPods were transferred correctly. I had previously paired with three other devices. I had to forget those devices in Settings > Bluetooth and then pair them again. Hopefully that will work for you.

Same here. iPhone 11 Pro Max wont stay connected to any bluetooth devices (car, headphones, etc) . Keeps dropping the connection

Updated to iOS 13.1 and didn't help

Also forgot the device a million times and also reset all network settings with no luck

Really annoying

iPhone 11 Pro Max with iOS 13.1 .>>> I have this issue; Bluetooth headset drops and reconnects every 30-60 seconds whilst on a call.

NEVER had this issue before with any iPhone or any earlier version of iOS.