You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 11 on iOS 13 having Bluetooth connectivity issues

New iPhone 11 on iOS 13 is having Bluetooth connectivity issues.

both my daughter and I are having the similar issues.

daughters phone is an 11 64GB Purple.

mine is an 11 128GB White

Hers gets connected to her 2018 Toyota C-HR and constantly drops out. Her iPhone 7 Plus never had any issues.

I have mine connected to a Boss BT module on my motorcycle. Never had any issues with my iPhone X.

neither of our other phones we’re running iOS 13.


[Re-Titled by Moderator]

iPhone 11

Posted on Sep 23, 2019 11:54 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2019 12:03 PM

If you can't connect a Bluetooth accessory to your iPhone ...


iOS 13 has following improvements and nothing in specific to Bluetooth change has been highlighted by Apple in iPhone 11


Control Center

You can now select Wi‑Fi networks and Bluetooth accessories right from Control Center.


Game Controllers

PlayStation 4 controller support

Use your PlayStation 4 game controller with iPhone.

Xbox Wireless Controller with Bluetooth

Connect your Xbox Wireless Controller with Bluetooth to iPhone.


Find offline devices

Locate a missing device even if it’s not connected to Wi‑Fi or cellular using crowd‑sourced location. When you mark your device as missing and another Apple user’s device is nearby, it can detect your device’s Bluetooth signal and report its location to you. It’s completely anonymous and encrypted end‑to‑end, so everyone’s privacy is protected.


Bluetooth album art

iOS supports the AVRCP 1.6 standard, which includes album art when connected to a supported car kit or speaker.


Wi-Fi and Bluetooth location privacy enhancements

API changes and new controls help prevent apps from accessing your location without your consent while you’re using Wi-Fi and Bluetooth.

2,190 replies

Sep 25, 2019 8:21 AM in response to Sledneck

I also have this issue with an older aftermarket Kenwood head unit where my iphone X had no issues with connectivity up until this past few days when i switched to the new phone. I have the 11 Pro Max and i already updated last night to iOS 13.1 and still has the issue.

I have tried rebooting the phone and head unit and re-pairing it but it won't stay connected after pairing. it will disconnect.


I thought the issue would be resolved with 13.1 but as of now i am unable to use my bluetooth in my car.

I also have aftermarket bluetooth headset i use at the gym and this had no issues as well as my apple watch.

Sep 25, 2019 9:53 AM in response to Sledneck

Same here (UK, iPhone 11 Pro Max 256 GB Midnight Green).


Connection in Mercedes (Bluetooth). Connects, then disconnects, then connects again - and repeat. Also, when using the car controls it says "Device is not responding" on the car screen. There is serious lag and connection issues.


Also (probably another thread) I have to put phone into and out of Airplane Mode around 40-50 times a day as the connection drops. Still shows 4G and full bars, it's just it doesn't connect to any data or anything.


Going back to the Apple shop tomorrow and going back to the iPhone XS Max. This one is shockingly poor!

Sep 25, 2019 11:31 AM in response to Sledneck

I'm having the same issue with iphone 11 256gb - connection with my car went off and on for about 3 times during a 3 and half hour drive. It seems to happen more frequently with my airpods - I'd say about every 30 min? It disconnects and reconnects automatically within a second, but i'd have to hit the play button again for music to continue to play, which is annoying. Never had any issues like this with iphone 4, 5, 5s, 6s, or 7.

Sep 25, 2019 11:35 AM in response to matt.bartlett88

Bizarrely, when I called Support they told me it’s likely to be a SOFTWARE issue and to restore in iTunes. I don’t have a laptop to do this on so going back to the store.


Also, I connected via the car and it did NOT cut out this time! (I’m going to the store due to the internet / data cut out and having to put Airplane mode on 50 times a day)

Sep 25, 2019 12:27 PM in response to Sledneck

My husband and I are having this same issue with our 11’s. I updated my 10 to ios13 before i got my 11 and did not have this issue. I don’t see this fix listed in iOS 13.1. Super annoying. I will be talking on the phone and next thing i know they are on my phone and no longer connected via Bluetooth. Issue with Toyota 4Runner and Chevy Silverado.

Sep 25, 2019 1:38 PM in response to Sledneck

My cheap $12 amazon bt headset i use at the gym works great no connection issues and no crackling sounds. My car is a different story. 2014 Kenwood DNN991HD keeps disconnecting. My iphone X had no issues but i haven't checked after the iOS update since i gave it to my husband who uses carplay instead.


I read on some other forums the beta 13 v4 supposedly fixed some of these issues but i am uncertain if beta 13 v4 to 13.1 included those updates.


Last resort is to restore.

Sep 25, 2019 2:07 PM in response to StephanieLMH

Another one here with iPhone 11 Pro Max 256GB on iOS 13.1, bluetooth connects to my Plantronics PLT Edge and works for about 60 seconds then completely disconnects. If I manually push the button on the headset it will reconnect but then I've already told the person on the phone to "hang on" and lose 20-30 seconds each time because I can no longer hear them or they can no longer hear me.

This is a glaring oversight!!

iPhone 11 on iOS 13 having Bluetooth connectivity issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.